ACH Files and Payment Remittances

Jodi Moore
Jodi Moore
Name Dropper First Anniversary Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions

The ACH and Payment Remittance Files no longer automatically show up in the downloads folder once processed. If I don't immediately click on the new pop-up notifications, they disappear. This either needs to be fixed or scrap the “new and improved” process.

Comments

  • Kevin Brazell
    Kevin Brazell Blackbaud Employee
    Tenth Anniversary Kudos 5 First Reply Name Dropper

    @Jodi Moore
    I was reading the update, and it seems the finished checks or efts, should have a notification, the little bell in the top right, and you're able to download the eft file there once completed. Do you see them there?

  • Jodi Moore
    Jodi Moore
    Name Dropper First Anniversary Facilitator 1

    @Kevin Brazell
    Yes, but if you don't select them in a timely manner, they're gone. Previously, the ACH payment remittance checks and bank upload file automatically downloaded into your Downloads file.

  • Wanda Irwin
    Wanda Irwin
    Second Anniversary Kudos 1 Name Dropper Facilitator 1

    @Jodi Moore
    That happened to my ACH file for my EFTs and then it showed up the next day in my downloads. It's now happening to my check file. I used to have to export the file and then print. It was handy to have the starting and ending numbers so I could verify the numbers. I hope I don't have to void and reissue my checks like I did my EFTs.

  • Wanda Irwin
    Wanda Irwin
    Second Anniversary Kudos 1 Name Dropper Facilitator 1

    @Kevin Brazell Thank you for the tip about the little bell. I did find my download there!

  • Robin Last
    Robin Last
    Name Dropper Facilitator 1

    @Kevin Brazell
    Thank you. It was there from yesterday. So frustrating. And I spent an hour on the Chat with no results. I did not need to reprint my EFT's. Just the notebook file. What do you call that thing you send to the bank, btw?

  • Kevin Brazell
    Kevin Brazell Blackbaud Employee
    Tenth Anniversary Kudos 5 First Reply Name Dropper

    @Robin Last for EFT's the file is called a NACHA file. extension should be .ACH

  • Robin Last
    Robin Last
    Name Dropper Facilitator 1

    @Kevin Brazell
    NACHA, naturally. LOL I have been doing this for over a year and didn't know what to call it.

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