Prepayment report "processing"

Valarie Korobeinikova
Valarie Korobeinikova
First Anniversary Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions

Is anyone experiencing issues with running the prepayment report? I'm receiving a green notification saying it's pending and that I will be notified once the process is complete, but it never finishes.

Comments

  • Amber Foley
    Amber Foley
    Facilitator 1

    @Valarie Korobeinikova
    we are having the same issue this morning

  • Valarie Korobeinikova
    Valarie Korobeinikova
    First Anniversary Facilitator 1

    @Amber Foley
    do you know if there are any updates? is bb aware of the issue?

  • Elizabeth Ferreira
    Elizabeth Ferreira
    Facilitator 1

    @Valarie Korobeinikova same! I don't know if they are working on it.

  • Amber Foley
    Amber Foley
    Facilitator 1

    @Valarie Korobeinikova
    I have not contacted them. I try to exhaust all options before contacting support because dealing with them is a headache and takes days. We were able to run the report using the database version.

  • Chasity Hopkins
    Chasity Hopkins
    Name Dropper Facilitator 1

    @Valarie Korobeinikova I asked the same question. We are having the same issue too.

  • Kat Walker
    Kat Walker
    Facilitator 1

    @Valarie Korobeinikova I submitted a ticket a few hours ago but have not received any updates as of yet.

  • Valarie Korobeinikova
    Valarie Korobeinikova
    First Anniversary Facilitator 1

    @Kat Walker
    thank you & ?

  • Michelle Graby
    Michelle Graby
    Second Anniversary Name Dropper Facilitator 1

    @Amber Foley Amber, we have only used web version for AP. What are the steps to run the prepayment report in data base? I'm fearful of messing something up.

  • Nikki Baldwin
    Nikki Baldwin Blackbaud Employee
    Tenth Anniversary Kudos 4 Name Dropper Participant

    @everyone, Apologies for the frustration – here is an update for you.

    Identified - We have identified an issue impacting a subset of customers when attempting to generate the pre-payment report during payment processing. Our engineers are working on a fix to resolve this issue as quickly as possible. Should be later today!

    You can still process payments in webview, and we'd recommend you do that so that you don't have new alignment issues attempting to print from database view but you will need to access the pre-payment report in databse view (see below).

    Workaround: Users are able to generate the pre-payment report in database view. More information can be found in https://kb.blackbaud.com/knowledgebase/articles/Article/206489

    Steps for running the pre-payment report in database view:

    Please continue to reference this page for updates.
    Jul 10, 2025 - 11:45 EDT

    Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

  • Nikki Baldwin
    Nikki Baldwin Blackbaud Employee
    Tenth Anniversary Kudos 4 Name Dropper Participant

    @everyone, this should now be resolved! Please log out and back in if you do not have this update reflected.

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