AP Checks

JoAnne Thielen · July 9

Has anyone tried running checks today? We are working on it right now and the PDF that generates and we use to print the actual checks is not opening. We've had the death spin running for 10 minutes now. When we look from another computer it appears the checks have generated…

Tonya Kilgore · July 9

@JoAnne Thielen I am having an issue as well. I've chatted with support earlier today but still no fix. I was hoping it had something to do with the issues that FENXT was having today. However, I'm still not able to print the pre payment report and feel like I will have issues printing the checks as well. How do we escalate this?

Henrietta Savage · July 9

@Tonya Kilgore
I'm having the same issues unable to print the pre-payment report or checks.

Josceline Reardon · July 9

@Tonya Kilgore what is your case #? We are going to put in a case and I can tag your case #. I do not work in the Business Office, but they just emailed me. Sounds like they've had an issue since last Thursday. Below is what they said.

The check run last Thursday was a nightmare. I know I did a "generate checks" after the prepayment report and it supposedly I GUESS it did that? but the "generate checks" pdf never came through. However, it DID record those checks as having been printed so I had to void all 40 some and start again. This time I started with like 2 or 5 (I don't remember) and the same thing happened. Had to void those a second time. This time I went to one check at a time for the 40-some checks. Dana helped me do it and we made it through but it was not fun.

I think we both chalked it up to a one-time nasty glitch somewhere but today I went to run a prepayment report for some bank drafts and tried four times and can't even get the prepayment report to run. This bodes poorly for the check run tomorrow.

Tonya Kilgore · July 10

@Josceline Reardon Thank you for including my case number with yours. Maybe the number of people having issues will help them to work on this faster?? My case # is #020390318. Obviously, very frustrating for us. I know it's the same with everyone. I liked it much better when I could export my prepayment report to excel…..before they made the changes. I don't know about anyone else but when I'm printing checks, I'm just printing checks. I don't need to multitask at that time and have things run in the background. Needless to say, I'm not a fan of the recent changes!

Josceline Reardon · July 10

@Henrietta Savage Please reference our Case # with Support: 020392724

Josceline Reardon · July 10

@Tonya Kilgore Please reference our Case # with Support: 020392724

Josceline Reardon · July 10

@JoAnne Thielen
Please reference our Case # with Support: 020392724

Angie Jones · July 10

@JoAnne Thielen I cannot view prepayment reports or run checks either. Very frustrating.

Michelle Graby · July 10

@JoAnne Thielen Has anyone had this resolved? My company is experiencing the same issues.

Lynn Arbeiter · July 10

@JoAnne Thielen
Trying to pull prepayment report today, Thursday 7/10/25, not getting any response. Is anyone else having this issue?

Stacie BulsonDunn · July 10

@JoAnne Thielen we are having same issue. hopefully resolved soon!

Josceline Reardon · July 10

@Tonya Kilgore
FYI they just sent this.

We understand that this began with last Thursday’s check run and has since escalated, now affecting the generation of prepayment reports. We recognize the significant disruption this has caused, especially with the need to void and reprocess over 40 checks manually multiple times.

We’ve also noted that a similar issue was reported by Thales Academy, and we are reviewing their case (Tonya Kilgore) to identify any patterns that may help us resolve this more efficiently.

Regarding the prepayment report, this appears to be an ongoing issue. Our team is actively investigating and treating it with high priority. Additionally, we are aware that the check files are not appearing after clicking the Generate Checks button. I will need to consult with our internal team on this specific behavior and will provide you with an update once I have more information.

JoAnne Thielen · July 10

@Josceline Reardon This issue appears to have been resolved overnight for us. I hope the rest of you have a functional system today as well.

Josceline Reardon · July 10

@JoAnne Thielen
Identified - We have identified an issue impacting a subset of customers when attempting to generate the pre-payment report during payment processing. Our engineers are working on a fix to resolve this issue as quickly as possible.

Workaround: Users are able to generate the pre-payment report in database view. More information can be found in https://kb.blackbaud.com/knowledgebase/articles/Article/206489

Please continue to reference this page for updates.
Jul 10, 2025 - 11:45 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 10, 2025 - 10:49 EDT

Josceline Reardon · July 10

@Stacie BulsonDunn
@JoAnne Thielen
Identified - We have identified an issue impacting a subset of customers when attempting to generate the pre-payment report during payment processing. Our engineers are working on a fix to resolve this issue as quickly as possible.

Workaround: Users are able to generate the pre-payment report in database view. More information can be found in https://kb.blackbaud.com/knowledgebase/articles/Article/206489

Please continue to reference this page for updates.
Jul 10, 2025 - 11:45 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 10, 2025 - 10:49 EDT

Josceline Reardon · July 10

@Lynn Arbeiter
@JoAnne Thielen
Identified - We have identified an issue impacting a subset of customers when attempting to generate the pre-payment report during payment processing. Our engineers are working on a fix to resolve this issue as quickly as possible.

Workaround: Users are able to generate the pre-payment report in database view. More information can be found in https://kb.blackbaud.com/knowledgebase/articles/Article/206489

Please continue to reference this page for updates.
Jul 10, 2025 - 11:45 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 10, 2025 - 10:49 EDT

Josceline Reardon · July 10

@Angie Jones
@JoAnne Thielen
Identified - We have identified an issue impacting a subset of customers when attempting to generate the pre-payment report during payment processing. Our engineers are working on a fix to resolve this issue as quickly as possible.

Workaround: Users are able to generate the pre-payment report in database view. More information can be found in https://kb.blackbaud.com/knowledgebase/articles/Article/206489

Please continue to reference this page for updates.
Jul 10, 2025 - 11:45 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 10, 2025 - 10:49 EDT

Josceline Reardon · July 10

@Tonya Kilgore
@JoAnne Thielen
Identified - We have identified an issue impacting a subset of customers when attempting to generate the pre-payment report during payment processing. Our engineers are working on a fix to resolve this issue as quickly as possible.

Workaround: Users are able to generate the pre-payment report in database view. More information can be found in https://kb.blackbaud.com/knowledgebase/articles/Article/206489

Please continue to reference this page for updates.
Jul 10, 2025 - 11:45 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 10, 2025 - 10:49 EDT

Josceline Reardon · July 10

@Angie Jones
Identified - We have identified an issue impacting a subset of customers when attempting to generate the pre-payment report during payment processing. Our engineers are working on a fix to resolve this issue as quickly as possible.

Workaround: Users are able to generate the pre-payment report in database view. More information can be found in https://kb.blackbaud.com/knowledgebase/articles/Article/206489

Please continue to reference this page for updates.
Jul 10, 2025 - 11:45 EDT

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.
Jul 10, 2025 - 10:49 EDT

Angie Jones · July 10

@JoAnne Thielen Yes I ran mine today and they were fine. I did a test first of 1 check and 1 EFT to make sure.

Nikki Baldwin · July 10

@everyone, this should now be resolved! Please log out and back in if you do not have this update reflected.

Valarie Korobeinikova · July 10

@Josceline Reardon i just tried running prepaid report, and it did generate a pdf. Do you know if the check payment pdf issue was fixed?

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