Bounced emails blast through communication in RE

Selena Chavez · July 10

We processed an email blast through RE and receive bounced emails. I would like way to remove as a bulk emails that bounced for each record without having to manually open each constituent.

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Kent Henderson · July 10

@Selena Chavez

If you use a do not email value from Communications/Preferences, using the Lookup IDs of the bounced email records create an import selection and via global change use that selection to add constituent solicit code for do not email.

Global change would be similar to:

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Selena Chavez · July 10

@Kent Henderson I appreciate you trying to help but I am just trying to do bulk delete for all emails that bounced

Crystal Bruce · July 14

@Selena Chavez discussion moved to Raiser's Edge NXT community. Thanks!

Dariel Dixon · July 14

@Selena Chavez Is there a reason you want to delete them as opposed to just marking them as inactive/do not email? I think there's some benefit to keeping this data so you don't keep adding bad data over and over again. I think that might be the better avenue.

Selena Chavez · July 14

@Dariel Dixon how can I do mass inactive field for these emails

Alex Wong · July 15

@Selena Chavez
get the email's import id and use Import functionality in dbview to change the email properties (i.e. inactive)

Selena Chavez · July 15

@Alex Wong i am beginner in RE NXT you jumped a few steps. I will appreicate snapshot too

Alex Wong · July 16

@Selena Chavez
https://kb.blackbaud.com/knowledgebase/articles/Article/37680

BB KB goes into details of what needs to be done. if you encounter an issue in any of the steps, post here again.

Brenda Goo · August 12

@Selena Chavez

Just for awareness, bounces list via the email summary shows all soft and hard bounces. You would need to process by inactivating the 'hard' bounces only. Currently there is no report to identify which emails are flag as 'hard' bounce. You can create a ticket support asking them to provide a report for bounces.

There are two IDEAS that you can vote on to have BB make it available in their future release enhancement. RENXT-I-2004: https://renxt.ideas.aha.io/ideas/RENXT-I-2004
RENXT-I-7361: https://renxt.ideas.aha.io/ideas/RENXT-I-7361

I also agree with @Dariel Dixon comment about deleting emails. I would keep it for historical purposes and you don't want to keep re-adding emails that were already marked as bad email.

Bounced emails blast through communication in RE

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