Blank "Approved by" and "Date Approved"

David Hurtt
David Hurtt
Ninth Anniversary Facilitator 1 Loyalty Badge
in Blackbaud Financial Edge NXT® General Discussions

Does anyone know why my list of Journal batches is no longer showing who approved it and when? All of our users are experiencing this and there in nothing in knowledge base.

Comments

  • Kevin Brazell
    Kevin Brazell Blackbaud Employee
    Tenth Anniversary Kudos 5 First Reply Name Dropper

    @David Hurtt
    More a troubleshooting question for you : If you run the batch detail report, it should show some of that information above each batch you run the report on. Does that information show on the report with the JE's still being blank? If so, I'd say it's a webview specific issue on those columns and would recommend making a support case for them to investigate. I've seen other databases where the columns were providing incorrect/impossible information and had to send it to support to have them resolve it.

  • Kristy Soular
    Kristy Soular
    Tenth Anniversary Kudos 3 Name Dropper Participant

    @David Hurtt
    Have you tried adding those columns back to your JE list page?

Categories