Deleting test application submissions

Hannah Saeger Karnei
Hannah Saeger Karnei
Kudos 1 Name Dropper Facilitator 1
in Blackbaud Grantmaking™ General Discussions

We are doing extensive testing of our application programs before they go live to grantees, however it seems even when we delete the application from the grantee side, and delete the request in BBG the application records pops back into the “Pending Applications” tab…is anyone else experiencing this?

Comments

  • Shanna Williams
    Shanna Williams
    Sixth Anniversary Kudos 1 Facilitator 1 Blackbaud Certified

    @Hannah Saeger Karnei
    Same here! I just chatted with Blackbaud and they suggested cancelling the application on the applicant portal side and that didn't work either. Let me know if you find a solution. So frustrating!

  • Jen Hammerstrom
    Jen Hammerstrom
    Eighth Anniversary Kudos 2 Name Dropper Participant

    @Hannah Saeger Karnei

    This is from a support at BBGM on a case I created a while ago:

    When requests tied to applications submitted in the new portal are deleted, the original application gets sent back to the pending submissions window, this is mentioned as working as designed by our product team.

    For your test applications, if you'd like them removed from the Pending Submissions window, I would suggest that you send the applications back to the applicant for revision. Then, the applicant can click Manage Application > Cancel to cancel the application.

    If I had pulled a test application into the system, I took the steps noted above, then opened the record in the database and deleted it there. That has worked for me.

  • Shanna Williams
    Shanna Williams
    Sixth Anniversary Kudos 1 Facilitator 1 Blackbaud Certified

    @Hannah Saeger Karnei
    Actually it took about 10 minutes but it disappeared.

  • Hannah Saeger Karnei
    Hannah Saeger Karnei
    Kudos 1 Name Dropper Facilitator 1

    @Jen Hammerstrom
    Thank you Jen I will give this a try!

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