Blackbaud CRM Help Desk Done Right!

Mary Grace Davis

April 2019 in Blackbaud CRM™ and Blackbaud Internet Solutions™ Blog

Managing help desk tickets and providing support to your colleagues using Blackbaud CRM is critical for adoption of the solution. We invite you to learn from customers at the upcoming Success Session, CRM Help Desk Done Right, to discuss best practices for running your internal Help Desk, as well as strategy for the long-term support of your Blackbaud CRM investment. 

Topics on agenda: 

• Structure and staffing of internal Help Desk 
• Strategy for triage and responding to Issues 
• Training strategy for maintaining an organizational knowledge of Blackbaud CRM 

Our speakers join us from three diverse organizations whose CRM Help Desks run like well-oiled machines. These include a large higher education university, a nationally federated nonprofit organization, and a large international nonprofit organization. You'll also have the chance to engage with fellow attendees during an open Q&A portion of the session. 
 
The live interactive webinar will take place Tuesday, April 23 at 2 PM ET. If you're not able to join live, you may still register and we'll send you a link to the recording afterward.  

REGISTER HERE

Hope to see you there! 

 

3

Comments

• 

  Jonathan Landers

  

  April 2019

  I am looking forward to this. 

  0