Fundraiser Performance tile on home page is inaccurate

Deb Dressely
Deb Dressely
Tenth Anniversary Kudos 3 Name Dropper Participant
in Blackbaud Raiser's Edge NXT®: General Discussions

Our fundraisers are reporting that the totals on the fundraiser performance tile on the NXT home page are inaccurate. I cannot figure out what is included as the total on the tile does not match anything I can query or report using standard reports. There is no drill down to validate the number presented so I can't tell if it is including gifts outside the assignment range or what goes into the number presented. There are three variables I can select: fiscal or calendar year; size of a major gift; and, soft-credit. Changing any/all of those variables does not change the fundraiser credit for the year.

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Answers

  • Carlene Johnson
    Carlene Johnson Community All-Star
    Tenth Anniversary Kudos 5 Raiser's Edge NXT Fall 2025 Product Update Briefing Badge First Reply
    edited September 19

    This tile is pulling based on the data on the gift vs. who is assigned to the constituent. This page may be helpful in understanding it and trying to analyze what is being counted.

    To test this - I used the instructions on that page to view gifts from constituents assigned to a particular solicitor and I could see that there were gifts from her people but the gifts were not credited to her. Upon updating one of those gifts in database view to give her the credit, the amount on the tile changed.

    Please note that there is a delay in updating the gift in DBV and seeing that reflected in the Unified View.

  • Deb Dressely
    Deb Dressely
    Tenth Anniversary Kudos 3 Name Dropper Participant

    Thanks Carlene,

    The Work Center/gift tab for the fundraiser matches the query of assigned prospects/gifts for 2025. Those totals match one another but do not match the Fundraiser Performance tile on the NXT home page which is less than the query/gift tab total by about $80k

  • Deb Dressely
    Deb Dressely
    Tenth Anniversary Kudos 3 Name Dropper Participant

    It appears that maybe planned gifts are being excluded?

  • Deb Dressely
    Deb Dressely
    Tenth Anniversary Kudos 3 Name Dropper Participant

    It's documented, but shouldn't we be able to choose what is included in a philanthropy officer's totals? We count pledges (not pledge payments as they may happen in future years), we count planned gifts as that is one of the metrics our philanthropy officers are measured against. This number is not an accounting practice but a measurement of the success of individual gift officers against the metrics WE define. Hmpf!

  • Deb Dressely
    Deb Dressely
    Tenth Anniversary Kudos 3 Name Dropper Participant

    This explains the numbers but also renders this tile ineffective. We cannot use this as a measurement of our progress or success.

  • Carlene Johnson
    Carlene Johnson Community All-Star
    Tenth Anniversary Kudos 5 Raiser's Edge NXT Fall 2025 Product Update Briefing Badge First Reply
    https://community.blackbaud.com/discussion/comment/307133#Comment_307133

    I suggest making an idea in the idea bank for this. If you do, please share the link to the idea here so others can vote on it.

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