Redacted Users/Connect RE

Question

Is anyone else having issues with BBID usernames becoming redacted by the system after a period of inactivity, and then those changes flowing through as profile updates, and then running through the Connect RE plugin?? This is happening for the first time since an update on 9/9/25. Our setup in Connect RE is only synching for current students, current parents and current grandparents, however alums and past parents are rolling through the plugin, even when manually unlinked. After I manually unlinked several past parents, I'm now having issue that the plugin is trying to match these records in RE… I've contacted support, but not much help.

Brian Hoyt · Answer

https://community.blackbaud.com/discussion/comment/308647#Comment_308647

346 updates due to BBID username redacted on 2025-9-9. ARGH!

Brian Hoyt · Answer

I thought I had triggered records to be marked as changed, but now I see it was the 2025-9-9 thing that caused a huge number as well. So much fun.

Brian Hoyt · Answer

It is not a great solution but one that I have had to do twice due to updates in Core for Alum / Past students getting pushed to RE. It is How can I un-link a record between Raiser's Edge and Core in Connect RE. Unfortunately, even if you have Connect:RE not configured for Alum / Past the old linkage isn't removed. There is no bulk cleanup either. It is a manual process. Once unlinked any changes in Core won't passthrough to RE. This will all hopefully be fixed by the replacement for Connect:RE soon. Right @Stephen Boyle ?