Anyone else having trouble with pop up window blocking access to NXT?

Answers

  • Carlene Johnson
    Carlene Johnson Community All-Star
    Tenth Anniversary Kudos 5 PowerUp Challenge: Data Health #3 First Reply

    I've seen a few folks mention this in The Raiser's Edge Users Group Support Forum. You might try a quick reset of your session:

    • Log out of RENXT
    • Clear your browser history and cache
    • Restart your computer
    • Log back into RENXT

    If the pop‑up appears again, click Remind me later.

    You can also try using an incognito/private window or switching to a different browser to rule out any browser‑specific issues.

    If none of that resolves it, I’d suggest reaching out to Support so they can take a closer look.

  • The issue seems to be resolved. I have access to NXT again.

  • Yup! I'm working with support right now. Support is also having the issue on their end.

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