Can parents not identify which charge they are paying for?

Kayla Euler

December 2025 in Blackbaud Billing Management™

When a parent selects Make Payment in either the current bill or statement section of the billing portal, is there no way for them to select which charge(s) the payment is to be applied to?

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Answers

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  Crystal Bruce admin

  

  December 2025

  Hi @Kayla Euler - I'm checking with my team to get an answer for this!

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  Arunaa Atreya Blackbaud Employee

  

  December 2025 edited December 2025

  Hi @Kayla Euler Parents can make a payment for a Past due amount, Current due amount or another amount. There is no option to select which charge the payment is for.

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  Kayla Euler

  

  January 7

  @Crystal Bruce @Arunaa Atreya Thank you both for your answer.

  Is there anything on the roadmap for making this an option?

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