Constant Contact Unsubscribes
Can you explain how unsubscribes work with the integration of Constant Contact with Raiser's Edge? Are constituents able to unsubscribe from a specific category of emails but not all emails? An example would be if someone receives an email about an event and unsubscribes, we would want to unsubscribe them to events, not emails for community news or giving. Also, can multiple emails be pulled in from a Raiser's Edge constituent record (for example non-constituent spouse email)?
Answers
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Good morning Sarah! Good to see you! You are able to connect the "Consent Categories" in NXT to separate Constant Contact accounts so that a constituent can pick and choose which categories they want to unsubscribe from! This article talks through how consent categories work with Constant Contact: https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/54641-Blackbaud-Raiser-s-Edge-NXT-Consent-Categories?lang=en_US
Regarding multiple email addresses, we are only able to import the primary email address from constituent records at this time. Additional email addresses will need to be exported and imported separately through a spreadsheet! Thank you for checking in!
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