Anyone else having trouble with email marketing today?

Em Siemonek
Em Siemonek
Third Anniversary Kudos 1 Raiser's Edge NXT Fall 2025 Product Update Briefing Badge Name Dropper
in Blackbaud Raiser's Edge NXT®: General Discussions

Kia ora team!

I saw the announcement that primary salutation/primary addressee feature is now available in email marketing HUZZAH!

So I immediately went to some of our regular emails we use for donor journeys and updated the merge field.

Tried to send some emails, and now I am being told they have failed and to contact support.

I am receiving test emails just fine, but I tried to send an email to myself, and it didn't work. Anyone else experiencing this before I contact support? I'm hoping its just a bug.

Thanks all

Answers

  • Elizabeth Johnson
    Elizabeth Johnson Community All-Star
    Tenth Anniversary Kudos 5 First Reply All-Star Challenge: End of Year Fundraising Toolkit

    I just did a test and it worked. Noticed they are doing updates to OLX this weekend - think that actually applies to web view marketing as well, though not 100% sure on that.

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