Data Fields and System Emails

Diane Geiser
Diane Geiser
Sixth Anniversary Kudos 1 Name Dropper Facilitator 1
in Blackbaud Grantmaking™ General Discussions

I'm experiencing issues with data fields not aligning correctly in our application write-ups—particularly with the Primary and Grant Contact Information. It appears that the system is pulling data from incorrect fields.

Additionally, we've noticed discrepancies in the system-generated emails sent to grantees; the content does not reflect the intended information.

Has anyone else encountered these problems? We'd appreciate any insights or recommended solutions.

Answers

  • Arancha Lattanzio
    Arancha Lattanzio
    First Anniversary Kudos 1 Name Dropper Participant

    Did you use contact tables for your contacts? Because the same thing happened to us, and I had to go back and create custom fields and have grantees update their contact information that way through a requirement.

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