Grid batch error

Monika Rohrer
Monika Rohrer
Second Anniversary Name Dropper Facilitator 1 Blackbaud Certified
in Blackbaud Raiser's Edge NXT®: General Discussions

Did a batch of credit cards using the grid, clicked save. Looks like it ran the credit cards as I see them in transaction list in BBMS but there are exceptions on each gift saying "The specified gift origin "BatchGridEntry'is not in a valid JSON format." Can someone help me understand what to fix?

Tagged:

Answers

  • Savannah Newcomer
    Savannah Newcomer
    Facilitator 1

    I am also having this issue when entering in a batch. I have had this issue with manually entering credit card, direct debit, checks and donor advised funds donations so I can't approve any donations that have been manually entered by us.

  • Susan Coven
    Susan Coven
    Seventh Anniversary Facilitator 1

    We are receiving the error late yesterday and have not been able to fix it or delete gifts in the batch. Earlier this week were able to manually enter a credit card gift in grid batch with no issues.

  • Monika Rohrer
    Monika Rohrer
    Second Anniversary Name Dropper Facilitator 1 Blackbaud Certified

    The problem should be resolved now! :)

Categories