Full Donation Referral URL not coming through into RE NXT when using QR code

Megan Unrau
Megan Unrau
Kudos 1 PowerUp Challenge #3 Gift Management Name Dropper First Anniversary
in Blackbaud Raiser's Edge NXT®: General Discussions

Has anyone else experienced issues with accurate Referral URL data when donation forms are opened via a QR code?

We are preparing some segmented solicitations across various channels, and using UTM parameters to track donation data in google analytics. I am also hoping to capture this data in RE through the Donation Referral URL field on a gift.

QR codes have been created to include on our printed pieces, but when I made test donations through the QR codes all the UTM parameters had been stripped out, and even the campaign landing page path (e.g., www.website.com/campaign) did not appear in the Donation Referral URL. All that was captured was our main homepage (e.g., www.website.com), which was not accurate.

When I made a donation through the URL (as opposed to the QR code), the full URL with all UTM parameters did come through to RE in the Donation Referral URL field.

Answers

  • Crystal Bruce
    Crystal Bruce admin
    Tenth Anniversary Kudos 5 2026 Spring PUB Altru First Reply

    Hi @Megan Unrau I'm sorry the utm parameters are being stripped out. I'd recommend opening a Blackbaud support case so that they can gather the details and discover what's happening here. If you want to return with support's answer/solution - that would be great!

  • Megan Unrau
    Megan Unrau
    Kudos 1 PowerUp Challenge #3 Gift Management Name Dropper First Anniversary

    Thanks, @Crystal Bruce. Honestly, it is such a headache and waste of time to get through the AI chatbot and initial support agent gauntlet to get a support case opened that I was really hoping to crowdsource from the community before going that route. The poor experience with tech support is a huge barrier to reporting bugs.

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