Now Available: Sound Notifications for Customer Support Chat
We heard from you that the lack of sound in Support chats made it difficult to multitask and keep working during conversations without missing a message or delaying conversations. We took your feedback seriously and have released a new feature.
What’s New
We’ve released a new sound notification feature that will give an audible alert from your browser’s default sound setting whenever a new message is received during a chat with our Virtual Assistant or Customer Support Agent. This will make it easier for you to multitask, review documentation, or navigate between screens while waiting for a response.
While it’s a simple enhancement, we know it was an important request and hope it will make a meaningful impact on your support experience.
Let Us Know How We’re Doing!
Your feedback is always welcome here in the Community and on Support surveys which helps us keep improving the support experience to get the help you need, when you need it.
Comments
-
This is amazing news - thank you so much!!!!!
3 -
I have found that for more complicated issues, the chat only service is not sufficient. Are there voice options for these cases?
0 -
Thank you so much for bringing it back! I tend to multitask while waiting for support answers, and there have been times when I have forgotten to go back and check the chat, and it timed out, so I had to start all over again!
3 -
This awesome - thank you very much!
1 -
Much needed and appreciated, thanks!
1 -
Great! Next request - pasting screenshots (instead of uploads).
5 -
Do we need to update our settings in order for this to work? Or will it just automatically happen? Thanks
This is great.
1 -
@Lindsey Walliser this change is automatic and the sound will be heard from whatever speaker options you have configured for your computer/browser.
1 -
When you are chatting - if it is complex you can request to do a screen share and then you'll be able to talk with them live.
3 -
@Art Bryman SO MUCH THIS!!!! I would LOVE to be able to paste screenshots instead of having to save the image and then upload.
3 -
Oh, YES! Is there an Idea Bank for Support? 🤔
1 -
There is not currently, but I can pass that along to my team as an idea!
2 -
@Art Bryman - if you add your idea and share the link I will vote!
I can't speak for other products but within RENXT there is a category for Blackbaud Support - I have used it before and I know support is paying attention. Some of them have voted for the idea I shared a few months back.@Crystal Bruce That would be awesome if it wasn't product specific.
2 -
Two ideas to vote on:
1 -
I love how this platform converted the links to page names - and then posted the links instead… 🙄
The two ideas I shared were:
0 -
Third time's the charm:
*Allowing to Share Ideas via Link
*Allow pasting screenshots in support chat
0 -
Voted! Those took me right into the ideas, Art.
1 -
While I still can't believe this wasn't done years ago, I'm very happy it's here now. Can't tell you how many chats have closed on me due to me missing responses.
0
Categories
- All Categories
- New Financial Edge NXT Community - TEST
- 8 Blackbaud Agents for Good™
- New Raiser's Edge NXT Community
- 7 Blackbaud Community Help
- 214 bbcon®
- 1.4K Blackbaud Altru®
- 408 Blackbaud Award Management™ and Blackbaud Stewardship Management™
- 1.2K Blackbaud CRM™ and Blackbaud Internet Solutions™
- 16 donorCentrics®
- 361 Blackbaud eTapestry®
- 2.6K Blackbaud Financial Edge NXT®
- 670 Blackbaud Grantmaking™
- 591 Blackbaud Education Management Solutions for Higher Education
- 3.3K Blackbaud Education Management Solutions for K-12 Schools
- 950 Blackbaud Luminate Online® and Blackbaud TeamRaiser®
- 85 JustGiving® from Blackbaud®
- 6.9K Blackbaud Raiser's Edge NXT®
- 3.9K SKY Developer
- 252 ResearchPoint™
- 121 Blackbaud Tuition Management™
- 165 Organizational Best Practices
- 245 Member Lounge (Just for Fun)
- 38 Blackbaud Community Challenges
- 37 PowerUp Challenges
- 3 (Closed) PowerUp Challenge: Grid View Batch
- 3 (Closed) PowerUp Challenge: Chat for Blackbaud AI
- 3 (Closed) PowerUp Challenge: Data Health
- 3 (Closed) Raiser's Edge NXT PowerUp Challenge: Product Update Briefing
- 3 (Closed) Raiser's Edge NXT PowerUp Challenge: Standard Reports+
- 3 (Closed) Raiser's Edge NXT PowerUp Challenge: Email Marketing
- 3 (Closed) Raiser's Edge NXT PowerUp Challenge: Gift Management
- 4 (Closed) Raiser's Edge NXT PowerUp Challenge: Event Management
- 3 (Closed) Raiser's Edge NXT PowerUp Challenge: Home Page
- 4 (Closed) Raiser's Edge NXT PowerUp Challenge: Standard Reports
- 4 (Closed) Raiser's Edge NXT PowerUp Challenge: Query
- 815 Community News
- 3K Jobs Board
- 57 Blackbaud SKY® Reporting Announcements
- 47 Blackbaud CRM Higher Ed Product Advisory Group (HE PAG)
- 19 Blackbaud CRM Product Advisory Group (BBCRM PAG)