Luminate Online Enablement: Be Compliant with New Mastercard Recurring Gift Requirements

Kent Gilliam
Kent Gilliam Blackbaud Employee
Tenth Anniversary Kudos 2 Name Dropper Participant
in Blackbaud Luminate Online® & Blackbaud TeamRaiser® Discussions

Mastercard has advised organizations that accept recurring gifts must now provide additional details to help their donors cancel those recurring gifts if they choose. The new requirements have been implemented to help merchants reduce potential chargebacks and provide a more positive experience for card holders.

Customers that process payments through Blackbaud Merchant Services with recurring payment method of credit card that include Mastercard transactions, will need to provide the following (where available) to their constituents in order to comply with the new recurring billing requirements:

  • Edit any receipts to donors or constituents to include verbiage on how to cancel recurring payments including a phone number or instructions (i.e. For more information on your recurring payment, including how to cancel, click here.)
  • A location on the organization's website must explain what a donor or constituent has to do to cancel a recurring or sustaining gift (i.e. call a number, fill out an electronic form, etc.)

Join live session or watch recording

Session Slides: Be Mastercard Compliant with Luminate Onlinev2.pdf

Post-transaction sample text: Sample Autoresponder Post-Transaction Text.docx

Blackbaud Mastercard Changes Hub

Mastercard Resources in Luminate Online How-To Documentation

Knowledgebase Article

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Comments

  • Perrine Punelle
    Perrine Punelle
    Sixth Anniversary Name Dropper Facilitator 1

    @Kent Gilliam

    Hi,

    thanks for yesterday's session, it was really useful.
    There is just one thing I am not sure I understood correctly: will the possibility for donors to opt-out of the notification emails be ready by March 2023?

    Thanks!

    Perrine

  • Karen Cincotti
    Karen Cincotti
    Tenth Anniversary Name Dropper Participant Facilitator 1

    @Kent Gilliam
    What is the difference between this code -

    [[?xx::x[[S120:dc:recurringServiceCenterLinkForAR]]x:: ::

    Visit the [[S71:((S120:dc:recurringServiceCenterLinkForAR)):Service Center]] to view or update your payment plan.

    ]]

    Or using the Service Center link in an autoresponder?

    <a href="https://give.roswellpark.org/site/ServiceCenter?pg=list" target="_blank">

    Thanks in advance for clarifying.

    Karen

  • Sara Ifert
    Sara Ifert
    Third Anniversary Facilitator 1

    @Kent Gilliam You mentioned about the ability to report on autoresponders. To avoid our monthly donors getting too many extra emails, we're thinking of including our special monthly donor newsletter within the body of the sustaining receipt autoresponder (via reusables) by the March deadline, but I think that will mean we'll lose our ability to report on the stats AND make it complicated to export the email recipients via .csv so we can import to RE NXT for actions. Is this in the dev queue?

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