Recommended verbiage update

Jillian Smith
Jillian Smith Blackbaud Employee
Ninth Anniversary Kudos 1 Name Dropper Participant
in Blackbaud Higher Education Solutions™ General Discussions

Hello! I'm a Blackbaud Education Management account executive and in a convo with a current customer today, he pointed out an area of opportunity for BEM. In legacy EE, if a student no longer wanted to be in a course, they considered dropped (within a set time period) or after that time period, it was a withdrawal ("W" - stay in course because it was paid for, but no grade/credit). In BEM, dropped has become "error" and withdraw has become “dropped” which is confusing. Would there be appetite for “dropped” and “withdrawal” to make a return?

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Comments

  • Gabrielle Russin
    Gabrielle Russin
    Fourth Anniversary Name Dropper Facilitator 1
    Dear Jillian,


    Yes, I would appreciate this change. It would help make the names & actions in Ed Management (pick a nice memorable name, and I'll use it! We've been calling it "MyCampus" here, because that is what the URL says..) match up more with what we say and do elsewhere.


    For example, the first few weeks of the semester are our "Add & Drop" period, where courses can be dropped with no record & no charge. After that point, course cannot be dropped, only withdrawn from. This is the kind of language that we use with our students and in our official policies.
  • Jessica Wilhelmsen
    Jessica Wilhelmsen
    Fifth Anniversary Kudos 1 Name Dropper Participant

    I like the ability to use “error”. Sometimes schedule changes happen for students that don't need to be tied to grade records.
    That being said, I do prefer “withdraw” over “dropped” because in those cases, the academic/grade date needs to remain intact.

  • Scott Minkoff
    Scott Minkoff
    Fifth Anniversary Name Dropper Facilitator 1

    This would be great for us! I think it is a fantastic idea! But then again, I am the customer that Jillian was referring to.

  • Jeremiah Ellington
    Jeremiah Ellington
    Fourth Anniversary Facilitator 1

    THIS WOULD BE FANTASTIC

  • Donna Balbach
    Donna Balbach
    Eighth Anniversary Name Dropper Facilitator 1 Loyalty Badge

    Yes, I would prefer “dropped” instead of “error." Students here can drop a course without penalty up until a certain date where it would be a “withdraw.” A “withdraw” shows on the grade report, a “drop” does not. Thanks for considering.

  • Kerry Eshenaur
    Kerry Eshenaur
    Tenth Anniversary Name Dropper Facilitator 1 Loyalty Badge

    Yes. That is what we prefer also. What Donna has posted is the same for us.

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