Raiser's Edge to Luminate Online Integration: Blank/Null Allowed to Overwrite Data in Luminate Online?

Deborah Oladapo

We have been using the Luminate Online Connector from Omatic and have noticed that when we have a two line address in Luminate that is updated with a one line address, the second line of the address is not overwritten with a blank. Only the first line is overwritten and the second line remains. So if we have an address like Line 1: Number 35, Line 2: 123 Sesame Street in Luminate Online, and it is updated by Line 1: 567 Cherry Tree Lane from RE, the update in Luminate ends up being Line 1: 567 Cherry Tree Lane, Line 2: 123 Sesame Street. The second line is not erased although it no longer exists in RE. We have heard from at least one other Omatic user that this is occurring for them as well. Has anyone else faced this issue in the RELO Connector from Blackbaud or the LO Connector from Omatic? If so, how have you dealt with it? Would greatly appreciate your feedback!