Bank recon problem

Tanya Ferguson

I am having an issue...one of our deposits was entered & posted to the wrong bank account. I tried to do a deposit in the correct account, with the credit hitting the "wrong" bank account (where it was originally posted).  Now I see that it is on the register and that all cleared out fine, but I have a GL out of balance error for the "wrong" account.  When I go to the GL detail for the account that had the deposit originally posted in error, it does not have the correction posted there.  How can I correct this without it hitting my register yet again??

Donella Robb

Hi Tanya, we've had the occassional glitch with the bank register, including the case similar to yours where a transaction is missing from the bank register, even when it has been posted to the GL. 

What I would do in your case is (1) confirm that the entry posted correctly and that the balances are correct in the general ledger and (2) if yes, create a one-sided non-posting journal entry in the bank register (by clicking the + button) to add a new entry from the bank reconciliation screen.  That will enable you to clear the bank register and by it being non-posting, it won't duplicate the entry in the GL.  You may need your FE admin to set up an adjustment category in the affected bank account record, if one doesn't already exist, as you'll need to select an adjustment category when doing the entry/adjustment in the bank register.


If this is a recurring issue, I'd recommend reaching out to Blackbaud Support, so they can review your database for issues.  However, if this is a one-off, I'd recommend just doing the non-posting entry as described above.