CRM Manager Pancreatic Cancer Action Network - Manhattan Beach, CA

Leo Coronado

About PanCAN:
Pancreatic cancer doesn’t stop or slow down, and neither do we. At PanCAN, we accelerate critical progress for pancreatic cancer patients. We take bold action by funding life-saving research, providing personalized patient services free of charge, and creating a community of supporters and volunteers who will stop at nothing to create a world in which all pancreatic cancer patients thrive.

PanCAN’s Precision Promise (SM) is one example of how we work to change the future for pancreatic cancer patients. Precision Promise is our groundbreaking clinical trial platform that is now enrolling patients at top institutions nationwide. Precision Promise is what the pancreatic cancer field and our patient community have been waiting for, hailed for its ability to transform the way clinical research is done for this disease.

We’re looking for people who, like us, will stop at nothing to make progress for patients. Our work is critical, meaningful and it changes lives every day. Join us and be a part of it!

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THE OPPORTUNITY: *

• Collaborate with the marketing, creative and data teams to identify and align on goals
• Identify marketing opportunities to grow the brand and accomplish business objectives
• Own the consumer journey and their life cycle to increase acquisition, conversion and retention through our omni-channel fundraising experiences.
• Lead all aspects of our email marketing programs: strategy, overseeing setup, optimizations, measurement and analysis
• Work with the Analytics team to set up measurable tests and incorporate learnings into future communications
• Use audience segmentation and triggers to develop the most timely and relevant content.
• Consult with the data team(s) to align on strategic insights that can be used to drive new customer opportunities and acquisition.
• Write campaign and project briefs, including messaging direction.
• Lead campaign kick-off meetings with the Creative team and other marketing teams/communication channels to ensure integration of all campaign elements
• Evaluate creative against the campaign brief

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QUALIFICATIONS & REQUIREMENTS: *

• 5+ years experience in a CRM, email marketing, and retention role for a B2C brand.
• 5+ years experience working on engagement and monetization including lead capture and conversion, loyalty, win back and referral
• Hands on experience working with CRM Platforms and analytic tools (GA, Blackbaud, Salesforce, Tableau, Klayvio, Sailthru etc)
• Experience working for a non-profit is a strong plus
• Analytical, extremely detail-oriented, highly organized and efficient, a curious self-starter, with the ability to see the big picture and be able/willing to execute rapidly and with a sense of urgency
• Strong written and verbal communications
• Ability to manage group workflow
• Ability to work under pressure and manage multiple projects simultaneously
• Possess a strong understanding of consumer mindset, consumer empathy and dedication to great consumer experiences and regularly use data to validate that understanding
• Entrepreneurial mindset with a bias towards action

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PHYSICAL DEMANDS: *
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.

• Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers; manual dexterity required for occasional reaching and lifting of small objects, and operating office equipment.
• Travel as required to meet responsibilities.

WORK ENVIRONMENT: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.

EXPECTATIONS FOR ALL EMPLOYEES:
Support the organization’s mission and goals by exhibiting the following core values: Deliver Excellence, Service & Gratitude, Accountability, Team, and Sparkle Spirit!

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THE OFFER: * To support the people fighting the world’s toughest cancer, we provide our staff with the resources, care, and sparkle to do and be their best in and out of the office. We offer competitive salaries, flexible work arrangements, exceptional time off, health and welfare benefits creating an extraordinary workplace and culture that our team members highly recommend to friends and colleagues.

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GENERAL INFORMATION: *
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all required duties, responsibilities, and skills.

Individuals assigned to this position must be able to work in a fast-paced, deadline-driven environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek management assistance as appropriate.

The Pancreatic Cancer Action Network is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws

Job Type: Full-time