Development Operations Administrator

Jessica Miller

Girl Scouts of Eastern Massachusetts (GSEMA) is seeking qualified candidates for the full-time position of Development Operations Administrator. This is a new hybrid-based* role that reports to the Associate Director of Development. The Development Operations Administrator focuses heavily on database management and analysis, requiring proficiency in gift entry, donor acknowledegments, receipts, reports, and tracking constituent information.

Key competencies include attention to detail, an aptitude for systems, problem-solving skills, and a team-oriented mindset. A high degree of efficiency and organization are required for the success in this position. In addition, the Development Operations Administrator should be a forward-thinker, effectively implementing strategies and processes that will contribute to the overall success of the Fund Development team. General development experience is required, as is an interest in multiple aspects of fundraising, including data management, donor relations, and operational support.

*This position is currently 100% remote. After COVID-19 restrictions have been lifted, the Development Operations Administrator role may be a hybrid role, working remotely some days per week a week and in one of the GSEMA designated offices other days of the week. Offices are located in Andover, Waltham, and Middleboro.

Key Responsibilities:

• Maintain technical knowledge and expertise in Raiser’s Edge/NXT software, including training other staff as needed to ensure redundancy of database skills across the department.
• Manage gift processing, tracking, and acknowledgment (individual and institutional), including timely entry of all gifts into donor database.
• Track and report on contributions and pledge payments, including elevating stewardship tasks to appropriate Fund Development team member.
• Coordinate with Finance to ensure reconciliation of gift information; produce updated financial, gift, and fundraising management reports, including weekly metrics.
• Work with Fund Development management team to support stewardship and cultivation activities, including data insights, research, communications, and reports.
• Manage departmental operations, including meetings, payment vouchers, office supplies, subscriptions, and in-house printing needs.

Council Citizen:

• Work with individuals of diverse backgrounds and ages, and accept the Girl Scout commitment to work with all without regard to age, race, ethnicity/culture, country of origin, religion, language, socio economic status, gender, gender identity and expression, sexual orientation, neurodiversity, ability or political affiliation.
• Possess a collaborative approach and outlook; demonstrated ability to establish trust and professional relationships with staff across all levels of the organization; ability to work with divergent opinions; promote collaboration and exchange of ideas.

Skills and Qualifications:

• 2+ years of development experience.
• Experience with Raiser’s Edge; aptitude for utilizing information technology, including fundraising databases and CRMs.
• Must be proficient in Microsoft Office, including mail merges and Excel.
• Bilingual skill is a plus.
• Capacity to, independently and as part of a team, plan, organize and prioritize work, while managing multiple deadlines in a fast-paced environment.
• Ability to communicate effectively and professionally, both orally and in writing, within the organization, and with donors.
• Ability to appropriately handle confidential matters and information.
• Ability to participate in cross-departmental projects, using tact and diplomacy.
• Ability to work in a fast-paced, dynamic environment and as a part of a team, taking on independent tasks and supporting team projects.

Work Environment: This is a hybrid work arrangement with a combination of work from home (2 or 3 days) and at one of the designated GSEMA offices located in Andover, Middleboro or Waltham other work days. May also involve work activities on properties, designated sites/events, and community locations as needed.

Physical requirements may include:

• Ability to lift up to 15 lbs., with or without reasonable accommodation.
• Prolonged periods of sitting while working on a computer.

Travel Requirements: Must have access to reliable transportation to travel to GSEMA offices/service centers and across the Council footprint as needed.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

To review the full job description, visit the link below.

Girl Scouts of Eastern Massachusetts offers a competitive benefits package including generous paid time off, health and dental insurance, training opportunities, and much more.

Can’t wait to join our team? To apply, submit your resume and cover letter with salary expectations by visiting:

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=705611aa-2189-4583-8365-8f033635d865&ccId=19000101_000001&jobId=412707&lang=en_US&source=CC4

About GSEMA

We're Girl Scouts of Eastern Massachusetts (GSEMA). For over 100 years, Girl Scouts has empowered girls to lead, break barriers, and create positive change. Girl Scouts’ powerful all-girl space fosters collaboration over competition, and inspires girls to go beyond dreaming to actual doing. We offer amazing opportunities for forward-thinking, talented individuals who share our vision of helping girls and young women change the world for the better. Join our team of dedicated professionals and make a difference in girls' lives! To learn more about our Girl Scouts of Eastern Massachusetts, visit www.gsema.org.

Girl Scouts of Eastern Massachusetts is an equal opportunity employer committed to diversity and inclusion.

At Girl Scouts of Eastern Massachusetts, we strive to create transformative learning experiences and leadership opportunities for all girls. The threads of diversity and inclusion are woven tightly into our mission of supporting and nurturing girls of courage, confidence and character, who make the world a better place.

We hold firm in our belief that a culture of diversity and inclusion promotes unity, creates personal and professional growth opportunities for our employees, and supports safety and transformation for our volunteers and girls of all backgrounds.

Diversity and inclusion is more than an initiative; it is a set of shared values that defines the fabric of our mission.