HELP! So many dupes

Meghan Walsh

I know the system checks for dupes, but we're getting so many dupes from JustGiving donations. Is there anything I can do to troubleshoot this? We have a colleague running a large fundraiser now which is even worse, because we have colleagues with dupe records.

Rachel Cavalier

Donors are only matched on First Name, Last Name and email address so this is why there are lots of dupes created - one way that I heard of to deal with this was to give all the constituents created by the JG integration an identifying constituent code and then you can go through daily/weekly/etc to merge duplicates and tidy things up.

Rachel Cavalier

Same here - well, we didn't turn it on. I had a ginormous word doc of questions about the integration that I sent to Blackbaud Support to see whether it was something we wanted to turn on now and that was one of things I asked about. At the moment I don't think the integration is at a stage where it would be better than our existing processes.

Jackie Zimmerman

Hi @Rachel Cavalier, a huge favor? Would you also send me this same list of questions? jackie.zimmerman@blackbaud.com. I work with a lot of organizations on the RENXT JG Integration and I'd be happy to help. I may even have some standard resources/guides to assist.

Rachel Cavalier

@Jackie Zimmerman Will do! I did get answers to all my questions, but it might be useful for other organisations too.

Jackie Zimmerman

Hi Megan, I've heard this frustration often. What others post here is correct, the RENXT matching services (which RE next gen forms, RE events module both use) matches based on First Name, Last Name, Email Address. With email address being the unique identifier. There is a data process, although not elegant if done consistently will help to keep your data duplicate free. These will help.

Jackie Zimmerman

Thank you!!

Timothy Smith

I am about to the same point of frustration to turn off the integration.

Sarah Cassidy

We're nearing a similar breaking point. How's your experience been now that you're un-integrated?

Sarah Cassidy

We're nearing a similar breaking point. How's your experience been now that it's un-integrated?

Meghan Walsh

Thank you @Jackie Zimmerman. Managing the dupes by adding more frequent data clean-up isn't ideal so I hope a better solution will come relatively soon.

Jackie Zimmerman

I totally understand. You might try Omatic, they are a great partner.