Ticketing Software Issues/Options

Bobby Steurer
Bobby Steurer
Seventh Anniversary Kudos 5 December 2025 Monthly Challenge Name Dropper
in Organizational Best Practices General Discussions

My org hosts many events during the year. We typically rely on One Cause for most of them, especially our P2P events, as the tracking and ease of exporting RE-friendly reports is excellent for our needs.

When it comes to bigger, ticketed events, we've experimented with both One Cause and creating forms in OLX since we utilize the Events module. However, there's a bit of an issue with each when it comes to a certain event. Since we've started limiting ticket availability to our big summer gala, we've had issues keeping the customer experience smooth and stress-free. With One Cause, you can limit tickets, but the quantity left available shows on the site. That's just asking to be a PR nightmare. With OLX, we can limit the quantity, but then we rely on a separate department at our org to remove the form code and replace it with a “Sold Out” message. That was an issue with a smaller event we had, and again, imagine it to be a potential PR nightmare. We also seem to have slowly loading forms and purchase submits when using OLX forms, which we've had complaints about before.

So, I'm really just trying to figure out a good option here. One Cause is perfect minus that one tiny detail, and OLX is workable but still presents some manual challenges, especially since we're a very large organization and aren't necessarily first priority when it comes to IT and marketing-related matters (rightfully so, being healthcare). Ticketmaster and Eventbrite were talked about as options, but I feel like the fees and cost of service there would be exceptionally high.

Any advice on this? We've got time, but planning for this gala starts very early. Just hoping to help out and present some options and/or ideas.

Appreciate your input.

-Bobby

Comments

  • Chris Nungesser
    Chris Nungesser
    Fifth Anniversary Kudos 3 Name Dropper Participant

    Hi @Bobby Steurer!

    I am not familiar with OLX, But we have experienced the same issue with OneCause. As we approach our capacity, we have removed the ability to purchase tickets through OneCause. On the main/welcome page, there is language to encourage interested people to contact a person on our team if they wish to attend. Once we hit capacity, we'll adjust that language to communicate that we are sold out. But for that inbetween period, we will process purchases manually to control the flow of people. It's definitely not ideal and is a bit clunky, but that's our workaround.

    Chris ?

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