Database Manager - San Francisco

Samantha Delson

You may think “old” when you think of Institute on Aging (IOA) because we offer services for seniors and are a 40+ year institute…. but you wouldn’t be more wrong. While we do have a long-standing history in California, IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the “status-quo” and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life. With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.

IOA is seeking a Database Manager for its Philanthropy department. Reporting to the Director, Development, the Database Manager is an integral part of the mission-driven Philanthropy team, responsible for all donor database management and administration to maximize fundraising efforts. This position is responsible for data quality and hygiene, donor records, gift entry, and data analysis, including regular reporting within and outside the Philanthropy department.

KEY RESPONSIBILITIES

Fundraising Support

• Utilize database expertise to support all stages of the prospect pipeline and drive the Philanthropy department’s moves management process
• Act as the department’s expert on Raiser’s Edge and identify, suggest, and implement ways RE and RE NXT can support overall fundraising efforts
• Keep gift opportunities, actions, and other data updated and accurate in the database and tracked appropriately
• Partner with the Director, Development, VP, Development, and Marketing to ensure online gift options are available, functioning correctly, and meeting the needs of donors
• Maintain standard operating procedures for use of the database including activities related to prospect management, cultivation, solicitation, and stewardship
• Track event sponsorship solicitations, invitations, ticket purchases, and attendance in Raiser’s Edge
• Collaborate with frontline fundraisers as an essential part of the Philanthropy team

Lists and Reporting

• Develop analytics to monitor the success of different fundraising strategies and platforms
• Prepare weekly revenue reports
• Provide bimonthly reports for the Philanthropy Committee
• Perform complex queries, exports, and reports both as requested and proactively
• Collaborate Philanthropy and Marketing team members to pull mail and email lists for mailed and e-appeals, invitations, other communications
• Liaise across departments, including Education, Integrated Care Services, and Human Resources, to collect prospect information and generate mail and email lists
• Conduct monthly and annual reconciliation between Philanthropy and Finance Department
• Provide post-event reporting
• Generate annual analysis of donor trends

Gift Administration and Database Management

• Ensure all gifts processing and donor data is collected and coded, including gifts, pledges, opportunities, and actions
• Process all gifts and generate timely gift acknowledgements
• Perform database quality control and cleanup
• Adhere to best practices and accurate, complete record keeping
• Serve as point of contact for Finance regarding gift allocation and information
• Manage external vendor relationships, including Blackbaud/Raiser’s Edge

Communications and General Administration

• Partner with Director, Development and Marketing Department on donor e-newsletter
• Train staff in the effective use of the Raiser's Edge database and Raiser's Edge NXT database
• Serve as a direct point of contact for donors
• Other duties as assigned

REQUIRED QUALIFICATIONS

• Minimum 3 years of relevant experience
• Current/prior experience working with Raiser’s Edge software
• Proficiency and experience in database management and administration, query writing, prospect and constituent management
• Bachelor's degree or higher from an accredited college or university or 4+ years of experience in lieu of a bachelor's degree
• Strong proficiency in Microsoft Office Suite and Windows, particularly Microsoft Excel
• Excellent organizational, interpersonal, oral, and written communication skills
• Strong attention to detail and the ability to make sound and timely decisions
• Ability to work both independently and collaboratively and demonstrated excellent interpersonal skills
• Demonstrated flexibility; is self-motivated and possesses a drive for results
• Demonstrated interest in working within a multicultural and team environment

DESIRED QUALIFICATIONS

• Bachelor’s degree or higher from an accredited college or university

APPLY NOW

We encourage you to learn more about IOA by visiting us here.

IOA reserves the right to adjust work hours or duties when appropriate.

Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neuro-diversity, disability, veteran status or any other protected category under federal, state and local law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.