Director of Philanthropy Systems - YMCA of Middle Tennessee (Nashville/Optional Remote)

Michael Draper

Consistent with the Christian mission and vision of the YMCA of Middle TN, and in cooperation with other YMCA staff, under the direction of the Executive Director of Annual Giving, the Director of Philanthropy Systems is responsible for the strategic optimization of donor data and information to help the development team achieve a donor-centric approach to fundraising.

This position is directly responsible for the utilization, oversight and advancement of the constituent relationship management database, data management, analytics, and reporting and serves as the single point of contact for all Blackbaud Raiser's Edge database policies and procedures. He/She also serves as the departmental point person for the evaluation and adoption of new tech tools to support development functions. This position can be remote if need be.

Essential Functions:

• Models the YMCA core values: Caring, Honesty, Respect and Responsibility
• Models and puts into practice behavior that supports equity, inclusion and diversity
• Ensures that all systems and processes used for data collection are consistent with the YMCA’s data security policies
• Directs and leads operation of association-wide constituent resource management system(s) (CRMs)
• Act as on staff expert for various operations and software systems
• Manages all philanthropy platforms such as Blackbaud Merchant Services, JustGiving, Research Point, OnlineExpress, and BB Mobile Pay
• Collaborates with cross-functional teams (primarily philanthropy, accounting, and IT departments) to develop and manage the systems used in donor management
• Provides integration support with other technologies, software and systems where appropriate
• Stays up to date regarding new technology development or software changes/features Raiser’s Edge and other philanthropy-related software systems and proactively communicates with both the Philanthropy and IT leaders
• Evaluates and implements the new technology for event giving, social media fundraising, etc.
• Oversees the quality, integrity and accuracy of all donor information and gifts in CRMs
• Develops best practices in maintaining and reporting accurate database records and documents the policies and procedures related to gift processing and entry by creating SOPs and training materials
• Leads projects in order to ensure accurate and quality donor data including returned mail, address updates, data merge, and inactivation processes
• Trains and supports all database end-users and development team members in the processes of gift entry and relationship management
• Supervises the Data Entry Specialist and Systems Coordinator positions
• Analyzes database and systems with various reports and dashboards to support fundraising process and broader development team
• Builds and implements effective dashboards to track campaign progress and KPIs
• Generates and analyzes ad hoc reports, customized queries, exports, and mailing lists for multiple centers
• Manages a pro-active screening process that produces well qualified leads for the development staff
• Establishes and maintains relationships with center staff to ensure association-wide support of fundraising campaigns and initiatives