CRM Administrator - Red Butte Garden (Salt Lake City, UT - Hybrid)

Ken Neff

https://utah.peopleadmin.com/postings/143548

https://redbuttegarden.org/employment/

Open Date	01/13/2023
Requisition Number	PRN33495B
Job Title	IT Specialist
Working Title	CRM Administrator
Job Grade	E
FLSA Code	Computer Employee
Patient Sensitive Job Code?	No
Standard Hours per Week	40 hours/week
Full Time or Part Time?	Full Time
Shift	Day
Work Schedule Summary	Monday – Friday, 9:00 a.m. – 5:30 p.m. The position will require work and event support that includes some evenings and weekends.
VP Area	President
Department	00340 - Red Butte Garden & Arboretum
Location	Campus
City	Salt Lake City, UT
Type of Recruitment	External Posting
Pay Rate Range	$55,000 to $60,000, including an excellent benefits package.
Close Date
Open Until Filled	Yes
Job Summary	The CRM Administrator is responsible for bridging the gap between the CRM systems and the organization’s staff. The successful candidate will be responsible for the overall administration and support for our CRM systems. The candidate will possess a good understanding of how our organization can and should utilize a CRM. Strong communication and customer service skills are essential to work well with staff in multiple departments to facilitate, troubleshoot, and educate. The candidate should advocate for the CRM and help to appropriately expand its use while maintaining a clean, organized database. An excellent benefits package is included (see here for a full description of the benefits package): 14.2% employer retirement contribution in addition to employee contributions (automatic and immediately vested) Paid parental leave (in addition to FMLA) 11 paid holidays per year plus vacation accruals each month Excellent health insurance options that are both affordable and allow access to care through the University of Utah health system Tuition reduction for employees and family members Options for short-term and long-term disability insurance, life insurance, and HSA/FSA savings plans are available Free public transportation pass (see here for more information)
Responsibilities	Effectively, professionally, and respectfully represents the entire IT team and their services to Red Butte Garden staff, patrons, and associates. Provide ownership and leadership of the implementation, utilization, and expansion of the CRM systems. Red Butte Garden currently uses Blackbaud Altru. Ensures the accuracy of data, analyzes conflicting data, and verifies/collects missing information. Provides support that may include answering questions, troubleshooting problems, communicating policy, and teaching or instructing staff users regarding system functionality, data entry, and basic management. Develop and provide training on core and advanced CRM system functionality. Assess and research options for optimizing and customizing the CRM and related systems. Manage CRM systems users and permissions. Understand and manage all aspects of CRM systems, including membership management, admission ticketing, fundraising, financial reporting, and merchandise sales. Create queries and reports for analysis by various departments and the University. Use Excel (formulas, pivot tables, external data sources) for proficient data processing. Develop and edit HTML content for mailings and website integrations. Create and maintain documentation and tutorials on processes, policies, and systems configuration. As an expert, leverage the CRM to support leadership in making data-driven decisions. Manage and support event ticketing system integration with CRM. Exports, imports, cleanup, and data coordination between systems. Manage and support volunteer management system integration with CRM. Support IT systems during seasonal events, occasionally outside of regular shift hours. Execute IT-related projects as assigned by IT Manager.
Minimum Qualifications	Requires a bachelor’s degree or equivalency and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within areas of specialty.
Preferences	An in-depth understanding of one or more cloud-based CRM systems. Patience, a positive, customer-friendly attitude, and the ability to work in a team environment. Excellent organizing, planning, and project management skills. Creative and analytical thinker with strong problem-solving skills. Web Development (HTML, CSS, JavaScript) experience preferred. Previous experience working in cultural or non-profit organizations is favorable.
Type	Benefited Staff
Special Instructions Summary
Additional Information	The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action: Director/ Title IX Coordinator Office of Equal Opportunity and Affirmative Action (OEO/AA) 383 University Street, Level 1 OEO Suite Salt Lake City, UT 84112 801-581-8365 oeo@utah.edu Online reports may be submitted at oeo.utah.edu For more information: https://www.utah.edu/nondiscrimination/ To inquire about this posting, email: employment@utah.edu or call 801-581-2300. The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
   • Yes
   • No
2. * How many years of experience do you have related to information systems support and development?
   • Less than 1 year
   • 1 year or more, but less than 2 years
   • 2 years or more, but less than 4 years
   • 4 years or more, but less than 6 years
   • 6 years or more
3. * How many years of CRM database-related work experience do you have?
   • Less than 1 year
   • 1 year or more, but less than 2 years
   • 2 years or more, but less than 4 years
   • 4 years or more, but less than 6 years
   • 6 years or more
4. * Do you have experience training employees on software use?
   • Yes
   • No

Applicant Documents

Required Documents

1. Resume

Optional Documents

1. Cover Letter
2. Appropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.581.2169
3. Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission