Duplicate Reversing entry in GL from a deleted AP invoice

Suzanne Tennity
Suzanne Tennity
Third Anniversary Name Dropper Facilitator 1
in Blackbaud Financial Edge NXT® General Discussions

We have an AP invoice that was deleted. The entry was duplicated in the posting journal entry. Is the only way to fix this by doing a journal entry? Currently our Aged Invoice report isn't matching the general ledger because of this. Thank you

Comments

  • Kevin Brazell
    Kevin Brazell Blackbaud Employee
    Tenth Anniversary Kudos 5 First Reply Name Dropper

    @Suzanne Tennity Tecnically if it is a legit duplicate, that should be considered a bug. While you could do a JE, I'd still bring it up with support to see if they can have a fix created. Now the downside is, you'd have to leave it and be “out of balance” until they can fix it and run the fix on your database. But if that is a duplicate, then the fix would likely remove it from the GL and posted balances without a manual entry. I"d say it's worth bringing it up to FE Support if you have not yet.

  • Suzanne Tennity
    Suzanne Tennity
    Third Anniversary Name Dropper Facilitator 1

    @Kevin Brazell thank you!

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