Batch Validation and Posting Reports

Kristy Soular

The batch validation report is now wrapping the account number field to another line. This is making the report extremely difficult to review. Usually we can scan that column for errors which is very time consuming now. Blackbaud said they didn't change anything. Are other people seeing this or did we change something on our end?

Kevin Brazell

@Kristy Soular
I ran one, and I'm seeing that the account name if long, does cause extra justification and some extra lines. My account string isn't too long so those all fit on one line. but this varies by individual account.

Beckie Osterman

We are also running into an extra long report. Not sure how to fix though!

Sylvia Cook

A while back (like over a year ago) I had adjusted the parameters to print some extra fields and it wrapped the data on the report, making if very difficult to read so I took them off right away. But yesterday or the day before the extra fields are back, making the report difficult to read. However, when I look at the parameters in NXT, I don't see options for that and the posting parameters are now longer in FE. ?

Paul Wu

@Kristy Soular
Would exporting the report to Excel help? It will do the page breaks, but the account number should be all in one column.

Lisa Nicoletti

@Kristy Soular I have a feeling it's an error on Blackbaud's part but I haven't seen them address it anywhere yet. The acct # is wrapping for us too, and instead of blanks, empty debits or credits are showing up as zero, which makes it cluttered.

Tammy Watkins

@Kristy Soular
I'm seeing the wrapping as well. It makes the report too cluttered and double the amount of paper when printing.

Christopher Hafer

@Kristy Soular
I don't know why Blackbaud thought it would be a good idea to change this setting. They've responded to my compliant saying that they won't reverse the change either. Not very customer oriented.

Linda Byerley

@Kristy Soular The change in format is definitely not working for us. We have journal entries that are normally 20+ pages that are now 40+ pages. We have been saving our journal entries in a server file instead of printing. Now we are using double the space to save the post reports. I have gone back to validating and posting in the database view.

Mohit Kumar

Hi everyone - We sincerely apologize for any inconvenience caused and want to assure you that we are actively reviewing and addressing this matter. We greatly appreciate your patience and support as we work towards a solution and make it available in an upcoming release.

Thanks,
Mohit

Christopher Hafer

@Mohit Kumar
Hello. I've been validating and posting in database view since NXT lost this functionality to properly display our reports, so I'm reaching out for an update. It's been eight days since your reply that your team is working on it. Any luck identifying what went wrong on your end that would cause this problem for all of us? I just tested a validation, and I'm still seeing the account number column wrap the text, and the batch number, module, and date are still missing from the heading in the top-center.

Mohit Kumar

Hi @Christopher Hafer - Thanks for reaching out.

Our team has identified and resolved the problem, and we are currently conducting testing. The fix will be included in our next release, scheduled for late next week. The issue arose during the implementation of a new feature to support custom validation/post reports, allowing users to customize the displayed information.

We appreciate your patience and understanding. If you have any further questions or concerns, please don't hesitate to reach out.

Thanks,
Mohit

Christopher Hafer

@Mohit Kumar
Thank you. I see the update went live this morning and my validation report is back to normal.

Christopher Hafer

@Mohit Kumar
I just realized another issue now that the update went live. The credit side of a debit entry (and vice versa) aren't blank anymore. They show as zeros. This clutters up the debits and credits and makes the reports harder to look at. Could your team undo that?

Mohit Kumar

Hi @Christopher Hafer We are pleased to hear that the issue has been resolved for you. However, we would like to extend our sincere apologies for the presence of zero entries issue on the opposite side where there should be blanks. Our team is aware of this issue and is actively working on a swift resolution.

Your feedback is immensely valuable to us, and we appreciate your patience and support.

Thank you!

Mohit Kumar

@Christopher Hafer This issue “Credit and debit entries aren't blank anymore” has been resolved. Thanks for your feedback.