FT Member Services Representative - South Florida PBS

Monica Westby

Excellent opportunity for the right candidate to join our team. The Member Services Representative will report directly to the VP of Membership and is responsible for promptly assisting customers, members, and contributors with inquiries via phone, mail, or email. Duties encompass responding to queries, complaints, and comments. Key responsibilities include managing customer inquiries, overseeing member accounts, coordinating with vendors for membership-related processes, supporting the SFPBS Passport streaming service, processing matching gift donations, maintaining accurate database information, handling sustainers' accounts, supporting membership events, overseeing volunteers during live nights, acting as a backup for database connections, and participating in on-air fundraising campaigns.

The ideal candidate should hold a high school diploma or equivalent and possess a minimum of three years of customer service experience. Must exhibit proficiency in Microsoft Office, and demonstrate excellent attention to detail, organizational skills, and both oral and written communication abilities. Professionalism is essential, demanding a high standard of conduct, communication, and presentation, embodying SFPBS’s values and maintaining a polished and respectful demeanor in all interactions. They should be adaptable, work well under pressure, manage time effectively, and showcase strong computer skills. This role may require extended hours during fundraising campaigns.

This position is based out of our main studios located in Boynton Beach.

South Florida PBS is a community-licensed public television station serving South Florida from the Treasure Coast to the Florida Keys. South Florida PBS produces and provides programs and services to the community through varied media platforms. The region served is dynamic, diverse and rich in arts and culture.

EOE, M/F/D/V