EFT file processing issue

Lori Kriner

Has anyone had an incidence where the EFT file processing came up with an “unknown error”, recorded the payments in the bank register but did not create the NACHA file for upload to the bank? I have this routinely on just one of our bank accounts. Once in a while I am able to process without issue, but more often than not I need to void the payments and then rerun them in the data base view. I have tried to work with support, but there has been no resolution.

Jennifer Hughes

@Lori Kriner We have had this with printing checks but not yet with EFTs. How may EFTs do you typically have on one file? When this happened to me, we had ~100 checks we were trying to print which is a very average check run size. I had to void and purge them all and recreate in smaller batches (10 checks at a time is what support recommended). I didn't as I truly don't have the extra time to run the check run 10 times every week instead of once. But, I do split the runs into 50 checks at a time and hold my breath every time I process.

Lori Kriner

@Jennifer Hughes Our batches vary in size. The most recent one included two vendor payments. One of my staff also has an issue printing checks from NXT. She hasn't gotten any resolution on it as of yet. I have been instructed to try the EFT in an incognito window, which worked that one time. You are right though, there isn't extra time to run X number of smaller batches or to have to void and purge payments.

Michelle Nielsen

@Lori Kriner-this is a constant issue for us. when we report it, we are told that it is an ongoing problem that BB has. we have to go through the database to run our EFT batches, and then the vendors don't get the emails, so staff have to send emails to each of them, regarding the payment that was sent.

Lori Kriner

@Michelle Nielsen Having to go back to database view to run the EFT file is now posing its own issue. Our bank recently overhauled their system, and it won't accept the file from database view. The bank has checked the format of the file, and everything is good there.

Michelle Nielsen

@Lori Kriner- our bank also limits us to two ACH files per day, so if BB has a limit of how many can be in a file and then we are limited by the bank, this causes major issues for the timeliness of payments to the vendors.