A/P Transaction posted but GL is out of balance in reconciliation

Lori Kapu

I have a transaction that is clearly posted (voided transaction). My GL within my reconciliation is showing it is unbalanced by the exact amount. The dating is correct. I'm at a loss. Any suggestions?

Kevin Brazell

@Lori Kapu
couple of questions : 1. Bank rec or Module rec to GL? 2. The transactions that were posted, what were their transaction dates vs the post dates?

Caylene Shermer

@Lori Kapu
I have the same issue. We voided a check, the original was never posted to the account. The system had processed the check on it's own so it never printed. The check clearly shows voided but our GL in the reconciliation is also showing out of balance by that exact amount. I have a case started with FE, we're still waiting for answers

Lori Kapu

@Kevin Brazell
Kevin,

It is the bank rec (November 2024) to the GL. The transaction date and post date were all November 27.

I can see when the transaction was deleted it debited cash but I do not see a credit.

Lori Kapu

@Caylene Zeppa
I opened a ticket a while back because my A/P reports do not match my balance sheet (again unposted transactions but showing posted) and I could never get any help. I just so frustrated.

Lori

Kevin Brazell

@Lori Kapu
it that was a voided payment, the credit would be to the AP liability assuming that was anything but a one time check.