Amend EFT record

Lisa Olscamp

Is there a way to amend an EFT payment record? One of our former staff entered another vendor's account information into a record, and they received payment in error. Fortunately they promptly returned the erroneous payment, however we are trying to figure out how to show which vendor this payment actually went to.

Kevin Brazell

@Lisa Olscamp
Treat it like a lost check, where you would void the check and issue a new one. Void the EFT in the bank. Then you can attempt to pay it again. Just make sure the EFT information is correct on the vendor first, and make a new EFT Nacha File. If the original EFT was posted, when voiding it you'll have a reversal that will need to be posted.

Lisa Olscamp

@Kevin Brazell That won't work. To void and reissue the ACH would not post correctly. The ACH was paid out, but to the wrong vendor. The vendor who received the funds in error sent us a check in the amount that was paid to them in error by ACH.