Troubleshooting Performance Categories: Making Sure Students Get The Proper Recognition For Their Hard Work

Marshall Slaybod

Are your performance categories not calculating correctly? Are students receiving the wrong performance levels? There are several possible causes:

• 
  
• The Course is not marked to be included in the Performance category.
  
• The letter grade is not marked to be included in performance calculations within the translation table.
  
• Numeric and cutoff values are not associated with the grades in the translation table.
  
• Students do not meet all criteria.
  
• Incorrect Marking Column is selected in Performance Category level.
  
• Calculation parameter is corrupt.
  
• The Calculation has not been run.
  

For troubleshooting steps to resolve this issue, please review Knowledgebase solution BB250580 or check out the video demo directly at https://www.blackbaud.com/files/support/kb/kev/BB250580/perfcat.htm. These resources will walk you through how to resolve the most frequent causes of performance categories calculating incorrectly.