Important Changes To Login Procedures For Blackbaud Financial Edge NXT

Justin Ward

This announcement is relevant to Financial Edge NXT® customers who:

• Are hosted in a data center - not Azure.
• Manage login credentials in the database view.

What is happening?

As part of ongoing updates to security protocols, we will soon replace Blackbaud Hosting Services (“Citrix”) credentials with Blackbaud ID (BBID) authentication for accessing the database view of your software. This change streamlines the login experience, eliminating the requirement for users of both web view and database view to manage two sets of credentials, their BBID and Citrix logins.


Once updated, you will use your BBID exclusively to access database view. Say goodbye to the separate Citrix login.

What is the timeline?

We are rolling these updates out in waves beginning in late April. Your organization’s Blackbaud.com account administrators (“organization administrators”) and solution administrators for your NXT solutions will receive an email two weeks before your scheduled update.

Who are the organization admins and solution admins for my organization?

How does this impact my organization?

• For solution admins:

After this update, you will manage user access to database view via web view from Control panel, Security so each user can link their account to a BBID.

• For all users:

After this update, instead of logging into Blackbaud Hosting Services (Citrix), users will log into web view with their BBID, select Database, Open database view, and launch database view from the new Citrix access page.

After this update, instead of using Blackbaud Hosting Services (Citrix) credentials to log into the Files Folder, users will enter automatically generated login credentials. To access the credentials, users will select Database view options from top right corner of the Citrix access page.

You must take action


To prepare for this update, solution admins will need to complete the following steps:

STEP 1: Configure Windows Authentication for each database view user to ensure user settings are properly maintained during this update. If you don't take this step, users may notice color preferences, file locations, Favorites, column selections and order of columns are reset to default when they log in the first time after the update occurs.

STEP 2: Ensure that every user who accesses the database view version of your solution has a BBID. As an administrator for your software, act now to ensure all users are configured correctly in Control panel, Security, have set up their BBID, and can log into web view successfully.

STEP 3: Please communicate this change to your database view users so they are aware of these actions and changes.

Helpful Resources

If you have additional questions regarding this update, please contact Support.

Knowledgebase articles:

• Read Blackbaud Hosting Services changes to accessing database view for more information and FAQs.
• Read I need to become an admin for my NXT/SKY solutions if you need to become a solution admin in your database.