Education Management User Assistance and Tips

Derek Nichols

Blackbaud Education management continues to expand its help offerings, featuring numerous locations each with a variety of content to help better assist you. Learn more about these locations, where to find them, and what they offer.Before the world changed, Blackbaud, like many of you, attended in person events and conferences. In addition to showing off what’s new to all of you, it was a chance to network and be face to face. Typically at these shows, we’d also have plenty of swag and hand outs for you all as well.

Part of those hand outs were our tip sheets, which featured all sorts of useful and important details for using our help systems inside the Education management products. While things these days may be different and most events going fully digital including our own BBCON, I wanted to make sure you all had a chance to check out our tip sheet considering that the current chances to do at a live event so are fairly slim.

The Help Panel
Probably something that most of you are already familiar with is the help panel. When working inside the Education management system, you’ll see a Question Mark symbol on the top right corner. Selecting this pulls the help panel out displaying a help topic related to the page you’re currently on. If need be, you can also search for topics along with many other things.

Did you know? Platform managers control who can see the help panel. Naturally, we recommend that the Help Panel Task is enabled for all school employees to be made available for reference or help.

The How-To Center
While the Help Panel is available inside of the product, the How-To Center is your place to go when outside of it. While it contains all of the information that you can find from the Help Panel, it also offers much more than that.

Visiting the website, you can see everything from release notes, the latest community blog posts, seasonally relevant information, as well as our latest videos and playlists. Of course, if you don’t see what you need, the search bar is always available. Ready for more? Visit the How-To Center here.

Video Central
We also offer videos you can watch and learn about various topics and features from the Education management system. Whether you’re interested in learning about how a something works, newly added features, or anything Education management related, make sure to visit our channel here.

Sky API
Interested in code? You can use REST API endpoints to develop extensions for your Education Management solutions. Visit this website for more information.

Even More Resources!
We’ve covered a lot of topics here already, but there’s even more to discuss. Our Knowledgebase, while containing out help panel details, also includes customer support details for extra troubleshooting. Interested in more best practices, podcasts, events, and the latest industry trends? Check out the HigherEd Hub. Finally, if you’re looking for a bit more in-depth details, you can join instructor-led classes online for a variety of topics with Blackbaud University.

While much of this is likely information that many of you already knew, it’s always good to take a moment to provide a bit of a refresher just in case. Thanks for reading everyone and I hope that at least some part of this blog today helped you out. See you next time!