Black Friday Online Sales Discount Codes

Tamara Christensen
Tamara Christensen
Ninth Anniversary Kudos 3 Name Dropper Participant
in Blackbaud Altru® General Discussions
Hi,


Trying this in a different topic...  We are working on setting up our Black Friday promotions. We have programs set up for Exclusive Museum Use and Private Playtimes. For the promo, we would like to have a code that people can use for a $25 discount.  I set up the code and it words for Advanced Sales, but I can't figure out how it works for Online Sales.  It takes me to enter my credit card info before it asks me to enter the promo code.  Does anyone know how they typically work?  We have not used discount codes yet.  Any words of wisdom are appreciated!


Thank you,


Tamara


P.S. Here is the link to one of the programs: https://63247.blackbaudhosting.com/63247/page.aspx?pid=196&tab=2&txobjid=f68bde1e-5147-4883-9f0b-4ca1072ec2e0
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Comments

  • Regina Holten
    Regina Holten
    Tenth Anniversary Kudos 5 Name Dropper Participant
    did you get this to work?
  • Tamara Christensen
    Tamara Christensen
    Ninth Anniversary Kudos 3 Name Dropper Participant
    Not yet.  I don't think anyone has answered yet.  I will probably have to try chat. I'm not sure why a discount code field doesn't pop up for online sales.  - Tamara
     

  • Regina Holten
    Regina Holten
    Tenth Anniversary Kudos 5 Name Dropper Participant
    i tried to test it today but the event date expired....
  • Regina Holten
    Regina Holten
    Tenth Anniversary Kudos 5 Name Dropper Participant
    for our tickets, which you probably know - you pick the quantity, add to cart and go to the next page for the discount code
  • Tamara Christensen
    Tamara Christensen
    Ninth Anniversary Kudos 3 Name Dropper Participant
    I just looked at your ticket page and yes, you do have a discount code field come up. Ours doesn't do that.  I have it set up for online sales too.

    Yours looks like this:


    Mine looks like this (missing both those field):



    I'm thinking that I must have something disabled but I've tried looking everywhere and can't find anything to change to get it to show up.


    Hope fully can find the answer in the next 4 days before Black Friday starts!


    Thanks,


    Tamara

     
  • Sarah Osborne
    Sarah Osborne
    Seventh Anniversary Participant Facilitator 1
    Hi Tamara, 


    You can edit the availability of sales on your discount. Maybe you didn't tick the "Online Sales" box? It looks like this:
     As long as you've made the discount available in Online Sales and in your Program set up, you should be good to go... Did you create a "With Code" discount? If you did and you already set up the time frame for Black Friday, that might be why the discount code box is not appearing... 


    Hope you get this worked out! 


    Sarah Osborne
  • Tamara Christensen
    Tamara Christensen
    Ninth Anniversary Kudos 3 Name Dropper Participant
    Thanks Sarah, 

    I do already have that checked and am in the time range... 


    I suspect that it has something to do with the webforms and what shows on them, but I've looked and looked and can't find a place that says to enable discount codes on webforms or anything like that. I'm also missing the delivery method dropdown. I could have removed it at one point thinking we would never use eTickets or discount codes? 

    Thank you,

    Tamara
  • Sarah Osborne
    Sarah Osborne
    Seventh Anniversary Participant Facilitator 1
    I assume it's a Scheduled Program and not a Special Event set up, right? If it is a Special Event Altru doesn't allow discounts for those online... (pretty annoying). 


    Did you set the discount up as a Standard Discount or one with Required Purchase? The Required Purchase Discounts have a little more customization in the set up, like you can choose which Schedule Programs you're allowing to be discounted. 


    For Web Payment settings there is only the option to change the label on Discount Codes, no little check box for activation, so I assume you didn't just remove it! :) 


     
  • Tamara Christensen
    Tamara Christensen
    Ninth Anniversary Kudos 3 Name Dropper Participant
    Hi Sarah, Yes, it is active and it works with Advance Sales. We have an idea for a workaround - adding in a Black Friday price type for the duration of the sale and then removing it at the end. Or we could just have it be phone orders only?  If I have time, I will try Altru chat later...  Thanks, Tamara
  • Tamara Christensen
    Tamara Christensen
    Ninth Anniversary Kudos 3 Name Dropper Participant
    Thanks for your help, Sarah and Regina!

    I worked with Caroline in Chat this morning and I am all fixed now!  Sarah - the first questions she asked were the same ones as you!  It turns out though, that I was correct about the webforms. I had changed the code a couple of years ago to remove those fields and she helped me figure out where that was so I could add them back in. I think I may be the queen of creating my own problems:)


     

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