Online Sales for Past Program

Claire McCann
Claire McCann
Tenth Anniversary Kudos 1 Name Dropper Participant
in Blackbaud Altru® General Discussions

Is there a limit to how far past a program date we can sell tickets online? I thought as long as the online on-sale period was extended out a web link should be available? I'm trying to provide a web link for a program that occurred a little less than a month ago. I've extended the Online on-sale period for 43,800 minutes but it's not appearing on Manage Program Forms. I haven't had to do this in a long time but certainly thought it was a possibility.

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  • Kelly Olson
    Kelly Olson
    Seventh Anniversary Kudos 2 Name Dropper Facilitator 1

    @Claire McCann

    You might try temporarily adding a date in the future (say tomorrow or next week) to the program. I have had similar situations where I can't figure out why I don't see the past program anymore in Web, but if I add a new date, it shows up.

    You also might check out KB article 196683.

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