Multiple entities within one Constant Contact

Hi @PSG Claudia.

For organizations with multiple entities (chapters, departments) under one database, the integration handles unsubscribes using Consent Categories. Since you can connect multiple Constant Contact accounts to a single Raiser's Edge environment, You can map each Constant Contact account (e.g., a specific chapter) to a unique Consent Category in Raiser's Edge NXT.

Each account can be tied to a consent category so if a constituent unsubscribes from one specific list/account (e.g., "Chapter A Events"), they are only opted out of that specific category in RENXT. They will not be globally opted out and can still receive emails from other chapters or the parent organization. Without this mapping, an unsubscribe acts as a "Global Opt-out," marking the constituent as "Requests No Email" in RENXT.

This setup is not self-serve and requires guidance from Constant Contact support or a Sales Engineer to ensure the accounts are structured correctly We can schedule a meeting to talk through this further if you need.