OLX bulk processing issues

Glenn Preston
Glenn Preston
Seventh Anniversary Name Dropper Facilitator 1
in Blackbaud Raiser's Edge NXT®: General Discussions

anyone else experiencing the issue of :When processes the OLX transaction, when selecting the option to NOT update new addresses or phone number, name ,etc. but it still updates the information regardless?

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  • Austen Brown
    Austen Brown Community All-Star
    Tenth Anniversary Kudos 5 PowerUp Challenge: Product Update Briefing Feedback Task 3 bbcon 2025 Attendee Badge

    Hi @Glenn Preston - There is another step you need to complete once you initiate bulk processing. When the pop-up window appears, go to the second tab “Options”. Under the section “Transaction Profile Data” at the bottom of the page, choose to “Reject Profile Information”. This will keep the choices you made during review and prevent the information from automatically updating records.

  • Glenn Preston
    Glenn Preston
    Seventh Anniversary Name Dropper Facilitator 1

    Austen, thanks, yes that was done too… BB support watched us process some items yesterday and appears it might be a new OLX bug?

  • Heather MacKenzie
    Heather MacKenzie
    Tenth Anniversary Kudos 5 August 2025 Monthly Challenge Badge bbcon 2025 Attendee Badge

    Congrats on being a bug finder! I am too. :-D

  • Glenn Preston
    Glenn Preston
    Seventh Anniversary Name Dropper Facilitator 1

    hi @Austen Brown , right you are…according to this article its working as designed

    Thanks,?

  • Stuart Pattison
    Stuart Pattison
    Tenth Anniversary Facilitator 1 Loyalty Badge

    Yes, it is working the way it is designed, but it should not be that way. It should accept the changes you make during constituent linking, and reject the remaining incoming info.

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