Good news and bad news can be drawn from email performance on Giving Tuesday. I asked our email team for their “top trends” on Giving Tuesday -- to help you prepare for what you might find this end-of-year fundraising period and beyond. Blacklist Providers Are Cracking Down. Even More. Low-priority blacklist providers have gotten more aggressive ... more

The time is here! We celebrated Thanksgiving over a week ago, holiday tunes are on the radio, you raised a record $62.6 million on #GivingTuesday , and right now, you’re entering the biggest giving month of the year! According to Blackbaud’s 2017 Charitable Giving Report, non-profits received 20% of their online gifts during the month of December. ... more

 We are pleased to announce that NetCommunity 7.1 Service Pack 4 is now available. Key highlights include - Enhancements to the Mini Donation Form - Organizations can now optionally configure biographical fields, constituent attributes and gift attributes to display on the Donation Form - Mini part to capture personal information about donors. ... more

Thank you for joining us on Wednesday, October 17th for the Blackbaud NetCommunity Product Roadmap webinar. If you were unable to join us for the live webinar, you'll find a recording of the presentation at this link . A PDF of the slides is available as an attachment below. more

We've lots of great content coming your way at bbcon 2018 on October 9-11th in Orlando, FL!  With hundreds of breakout sessions, attendees will have plenty of options to choose from and we want to share useful tools to help navigate the conference and get the most out of your experience. You can find a comprehensive and searchable list of breakout ... more

Discover the New Blackbaud NetCommunity Training Curriculum! Tuesday, August 28 at 2:00 p.m. ET Keeping in step with the ever-changing technology of the Internet and the exciting new Blackbaud NetCommunity features and options, Blackbaud University proudly presents our new Blackbaud NetCommunity training curriculum.  We started from scratch ... more

As mentioned during our last NetCommunity Roadmap Webinar in April, one of the enhancements planned for an upcoming release is revisiting how additional donations made in conjunction with an Event Registration using the Event Registration form are processed in the plugin. During discovery, you told us that the fact that these transactions result ... more

In April, we released Blackbaud NetCommunity 7.1 Service Pack 3, which included enhanced functionality to help you manage and capture your supporters’ communication consent. We recently identified an issue that impacts consent collected through NetCommunity forms. Customers affected by this issue have already been notified. Additional ... more

Thank you to the more than 300 of you that were able to join us for the first Blackbaud NetCommunity Roadmap Webinar of 2018. If you weren't able to attend the live webinar, you can view a recording of the presentation at this link . A PDF version of the slides covered during the presentation are available as an attachment to this post.  more

We are pleased to announce the release of NetCommunity 7.1 SP3.   A key highlight is  Enhanced Communication Consent –  As the nonprofit world prepares for GDPR (General Data Protection Regulation) to go into effect in May of this year, Blackbaud has been consulting with a wider range of data protection and privacy authorities, customers, and legal ... more

If I’ve learned anything over the past 27 years, it’s this: no one wants my creative wedding gifts . It doesn’t matter how much time or effort I’ve put into that friendship collage or choreographed dance solo … my time would have been better spent buying a set of knives. That’s the whole point of having a registry, right? Sure, you’re letting people pick and ... more

In an effort to make our systems easier to use and understand, we want to learn what words you use to describe system concepts. Your feedback will help us determine terminology for labels in future products. Please take a few moments to  share your thoughts in this brief survey (two questions!)  to help us better understand the terms your organization ... more

Growing up, I never much cared for that classic rock song Don’t Stop Believing . It’s not like I have something against small-town boys, wailing guitar solos, or even the rock band Journey … it’s just that I was a twin. When you have an identical brother, everything gets split right down the middle. Sandwiches, rooms, and, yes, even classic 80s rock ... more

We are pleased to announce the release of NetCommunity 7.1 SP2.  Key highlights include –  Mini Donation Form enhancements - We've added several enhancements to the Donation Form - Mini (Beta) part that was introduced in our last release. You now have the ability to include options on the form so users can indicate that donations are anonymous gifts or ... more

Thank you to everyone who joined us on Tuesday, 10/31 for the Blackbaud NetCommunity Roadmap Webinar. For those of you who weren't able to attend the live webinar, you can view the recording of the presentation through  this link . A PDF of the slides that we shared are available as an attachment below. more

One of the most important aspects of managing and maintaining your online presence is to treat your site as a continual project rather than a one-time investment. Daily, monthly, and even yearly strategies can help increase your website traffic and identify key areas for optimization. Increasing page load times and complying with Google standards ... more

When talking about web design, you’ve probably heard the terms HTML , CSS , mobile friendly , and optimization . Have you ever scratched your head and wondered what these terms really mean? Whether you’re a site administrator, novice web designer, or someone who’s curious to learn how users interact with your organization’s website, we can help you ... more

Two weeks from today, bbcon 2017 will kick off in Baltimore. With hundreds of breakout sessions on the schedule, there’s no shortage of content for this year’s attendees to choose from. If you find yourself feeling a bit overwhelmed, here’s a handy list of breakout sessions that will focus on different areas of NetCommunity:   Tuesday, October 17 1:00 ... more

The new Mini Donation Form was released in NetCommunity 7.1 SP1. This new form is intended to capture quick donations and will serve as the foundation for a new full-featured donation form scheduled to be included in subsequent releases. The mini donation form also represents the first NetCommunity part to use the Blackbaud Checkout experience. ... more

The NetCommunity 7.1 SP1 release (released in July, 2017!)  includes updates to the HTML editor used for creating email messages and email templates from within NetCommunity. One of the most important benefits of this upgrade is that the editor now includes access to the HTML <head> tag that's necessary for creating responsive design. With ... more

We are pleased to announce the release of Blackbaud NetCommunity 7.1 Service Pack 1.    more

In July 2014, Canada enacted  The Canadian Anti-Spam Legislation  (CASL) - strict new regulations for bulk email. The phase-in period for CASL stretched over 3 years to allow organizations to adjust their emailing practices to align with CASL's rigorous opt-in policies and rules for suppression of unwanted email. The grace period for CASL ends July ... more

For more than five years, Clark University has used Blackbaud NetCommunity to power its online portal for alumni and friends. Clark uses Raiser's Edge and Blackbaud NetCommunity to coordinate highly segmented email campaigns and grow engagement through a variety of different channels. Join Clark University’s director of advancement services, ... more

If you could not attend our Blackbaud NetCommunity 7.1 SP1 Demo Webinar, the recording is now available in our community resource library! The recording is available for review by clicking here .  The Blackbaud NetCommunity 7.1 SP1 Demo covered the following new features: See Who's Coming List Simple Email Sign Up Donation Form - Mini ... more

The Blackbaud NetCommunity Support team will again be offering two free webinars as part of our quarterly webinar series!  The webinars will be ideal for new users who have not created an Event or Donation Form, and for users who would like to edit the settings with an existing Form in NetCommunity. Registration is free-simply click on one or both of the ... more

For those of you who were able attend this afternoon's webinar, thank you for joining us for the Blackbaud NetCommunity Product Roadmap presentation. If you were unable to attend the webinar live, you can view a recording of the webinar through  this link . A PDF of the slides we used for this afternoon's presentation are available as an attachment ... more

As many of you already know, we’ll be hosting our bi-annual Blackbaud NetCommunity Product Roadmap Webinar on Wednesday. Naturally, a good deal of that time will be spent previewing the new features that will be coming your way in the 7.1 Service Pack 1 release. However, we’d like to give our community members a special sneak preview of two pieces of ... more

The Blackbaud NetCommunity Support team will again be offering two free webinars during the month of February as part of our quarterly webinar series!  The webinars will be ideal for new users who have not created an Event or Donation Form, and for users who would like to edit the settings with an existing Form in NetCommunity. Registration is ... more

With the upcoming holidays, Blackbaud NetCommunity Support will have slightly modified hours. Below is our holiday schedule for support hours: Friday, December 23rd: 8:30 AM - 3 PM EST Monday, December 26th: Closed Friday, December 30th: 8:30 AM - 3 PM EST Monday, January 2nd: Closed Please note that Blackbaud NetCommunity Support maintains 24/7 ... more

Today we are excited to share the new  Ideas Portal ! The new Ideas Portal will enable us to more effectively collect, curate, and promote your ideas into features to ensure that key feedback and requests are seamlessly integrated into our product planning and development processes.  We think you’ll find many improvements from the previous Ideas ... more

Blackbaud is aware of an issue impacting The Raiser's Edge in our Boston datacenter resulting in connectivity issues for Blackbaud NetCommunity as well. Our hosting engineers are working as dilgiently and as quickly as possible to restore service for all impacted sites. For updates on this issue, please refer to the Hosting Status Page: How to access ... more

For those of you who joined us live, thank you for taking the time to attend yesterday's Blackbaud NetCommunity Roadmap Update webinar. We were excited to share a preview of new features coming your way in the 7.1 release as well as releases planned for 2017 and beyond. Topics covered during the webinar included: Release Review: NetCommunity 7.1 2017 ... more

Hello again, I’m back to share some more details about our upcoming Blackbaud NetCommunity 7.1 release. We are in our final stages of readiness and some of you will start to see  your   Blackbaud hosted NetCommunity sites updated to version 7.1 as early as next week! In addition to  Email enhancements   and  Security updates , this release will also ... more

NetCommunity Nation: We've lots of great content coming your way at bbcon 2016 on October 26-28th in National Harbor, MD!  With over 160 breakout sessions, you've got plenty to choose from and we want to help you navigate the conference to get the most out of your experience.  The first hint is that you can use the search function on the  website   or the ... more

Hello again!   As I mentioned last week , the NetCommunity team has been working diligently on our next release which will be available in October. As part of our normal product improvement processes, we review our security measures, protocols, and infrastructure on an ongoing basis. Every release is tested and we strive to certify our products with ... more

Hi Everyone! Welcome back to the next instalment in our series of blog posts about what you can expect in Blackbaud NetCommunity 7.1. We are currently putting finishing touches on the new release and will be making it available at the end of this month. Today I will be sharing some details around the improvements that we are making in Email.   As some of ... more

Hi Everyone,   I wanted to take this opportunity to fill you in on what the Blackbaud NetCommunity team has been up to these past few months. For starters, we have a much larger team now (almost 5x larger). As we discussed during our last roadmap webinar, Blackbaud has renewed our focus and commitment on NetCommunity and we’re excited to share the results ... more

Change is good. No, really, it is. And, in this case, it’s very good. That is, if you’re using Blackbaud NetCommunity™ and Raiser's Edge™ with Blackbaud Merchant Services™ (BBMS). In addition to helping you streamline your online and offline fundraising activities, Blackbaud Merchant Services now features a new, and improved, web portal. This ... more

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As of August 28 2016, NetCommunity clients using Blackbaud Secure Payments (BBSP) version 1.0 web pages will be upgraded to responsive web pages (BBSP version 2.0).  more

Thank you to everyone who registered and attended our Blackbaud NetCommunity Product Roadmap Webinar session last week. We were excited to review where Blackbaud NetCommunity is currently and where the product is heading later this year and beyond into 2017. more

Has your website suddenly started performing slowly?  Have you started to see  unexpected error messages when you perform simple tasks like simply logging in? Maybe you’ve sent an email message that failed. If you start to see any new unexplained behavior in NetCommunity, the source of the issue may be with your Raiser’s Edge Web Services server, or “REWS” as we call it. more

In April 2015, Payment Card Industry Data Security Standard (PCI DSS) 3.1 was released and addresses security concerns with versions of SSL and early TLS cryptography.  more

We are committed to the future of our NetCommunity product and have been working over the past several months to refine our vision, and we’re currently preparing to share those plans with you.  more

In NetCommunity 7.0 you will have the ability to preview the layout of existing event registration and payment 2.0 pages as they will appear when using our new responsive secure payment template.  more

We are happy to announce the release of Blackbaud NetCommunity v7.0. It will be deployed to Blackbaud hosted customers over the next few weeks and will be available for self-hosted customers shortly after that. more