Chrome and Public faculty/staff directory

Susan Ott

Is anyone else having issues with the latest version of Chrome causing the faculty/staff directory to not display? It works in other browsers and for those that have not updated. In these cases, who fixes it - Google or Blackbaud?

Ginette Buffone

Yes, I'm having that issue as well. I'll be curious to know the answer to who resolves the issue.

Bryan Lorenzo

Susan Ott‍ - its known issue happening on Chrome. I opened a case with BB a few weeks ago but they didn't have an ETA on a fix. 

Elizabeth Perron

Hi Bryan Lorenzo‍,


Since the case has been open for a few weeks, I am happy to reach out to customer support.  If you want to do this, please send me a private message with the case number,  


Please let me know if this is helpful or if you need something else!


In harmony and inclusion,

Elizabeth

Blackbaud Community Team


Sorry Brian Hoyt‍ !  Thanks for letting me know I choose the wrong profile:)
https://community.blackbaud.com/community-managers

 

Brian Hoyt

Elizabeth Perron:

Hi Brian Hoyt‍,


Since the case has been open for a few weeks, I am happy to reach out to customer support.  If you want to do this, please send me a private message with the case number,  


Please let me know if this is helpful or if you need something else!


In harmony and inclusion,

Elizabeth

Blackbaud Community Team
https://community.blackbaud.com/community-managers

 

I think you mentioned the wrong Brian not Bryan.

Bryan Lorenzo

Elizabeth Perron‍ - that would be nice. I'm not sure what he case was closed. Usually, when there is a known issue they leave it open to notify us when its fixed. Let me know if you need the case #. I opened it on June 5, 2020.

Elizabeth Perron

Hi Bryan Lorenzo‍,


Would you please private message me your case number.  I can check on it.


In harmony and inclusion,

Elizabeth

 

Kim McAmis

Susan Ott‍, I've noticed it, too. On our website, only choosing a department doesn't bring up any names, but choosing a letter (the first letter of a last name) does bring up names.