Gradebook not calculating "0"

Megan Day

Here is a fun one that my teachers discovered today after the updates. If a teacher enters a "0" in the gradebook, it's not included in the cumulative grade AT ALL. I've confirmed this with multiple teachers, classes, and assignments and have also replicated the issue in my "Fake Class". Perfect timing. Our teachers are supposed to have grades updated today in preparation for progress reports and parent/teacher conferences. Yes, I have a support ticket in with Blackbaud but after the third teacher emailed me this morning, I figured I'd let others know about the bug since there isn't any way for Blackbaud schools to find information about existing issues. 

Sandra Ross

Same here and just opened case also! 0 didn't save either. Later when the teacher returned to the gradebook, the cell was empty. These "issues" are now at critical status in regards to the teachers assignments (not halfway working) and  now the gradebook is unreliable.

Megan Day

Sandra Ross‍ Have you been able to establish if zeros that were already in the gradebook are still calculating? In other words, is it only "new" zeros or are ALL zeros not calculating? I haven't had a chance to check or run scenarios yet!

Nancy Kierstead

Yes, I opened a case with support about this issue this morning.  Right now I'm telling folks to add a .001 or a 1 or something in the field.  Teachers are frustrated.

Sandra Ross

I have teachers who entered 0’s and they are
staying. Difference is they did not tag it as Missing!

 

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Sandra Ross

Database Manager

Virginia Episcopal
School

400 VES Road · Lynchburg, VA
24503

434.385.3634
(office) · www.ves.org

 

Guiding Students Toward Full
Stature

 

 

Megan Day

Just had a chance to test it in my fake class and it does seem like the old zeros are still calculating. My fake student had a zero on an assignment and if I deleted the zero (so they just didn't have a score), the grade went up. Nancy Kierstead‍, I told my teachers to do "1" as well. 

Nancy Kierstead

Lucky you!  It doesn't matter if I tag it as missing or not.  The zero does not stick and does not calculate into the cumulative.

Kim Ashcraft

I have the same issue.  I also tried without having "m" and "0" still will not save.

Kim

Sandra Ross

To clarify, the 0 previously entered was not
tagged as missing and did stay. But, as many have reported…new 0’s
added today (missing or not) do not record or change the marking
period grade. Apologies for confusion.

 

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Sandra Ross

Database Manager

Virginia Episcopal
School

400 VES Road · Lynchburg, VA
24503

434.385.3634
(office) · www.ves.org

 

Guiding Students Toward Full
Stature

 

 

Jeanette DiStefano

Thank you as I was just about to contact support and thought I would see if anyone else was having this issue. I thought I was crazy.  So far only one teacher has noticed but it won't take long.  I'll also contact support to hopefully give them a push.  Thanks for letting us and me know I'm not the only one experiencing this issue.


Jeanette

Sarah Koziarski

I just had two teachers come to me about this issue, too! Hopefully a fix is coming soon!

Todd DeSchuiteneer

Hi all,


I'd like to apologize for the inconvenience and confusion this issue caused today. Fortunately our team was able to quickly identify the cause and have pushed out a global fix. Teachers and admins are now able to enter a 0 for a grade on assignments and it properly calculates into the student's cumulative grade.


Thank you for your patience and understanding while we addressed the issue.

Sandra Ross

Thank you for the quick action!

MJ Galat

I had to put in a ticket for this first thing this morning as well.

It seems not to be calculating correctly when a zero is entered.

I just received a notification on my case that this has been corrected.

Sarah Koziarski

For those following this, a patch was released and it's fixed.