Two Emails for eTickets?

Eric Hermann

Currently when a guest buys an eTicket item, they get two emails - one that is the email I setup for confirmation and ticket link, then another from our Foundation with a ticket link.


I don't know where else the second email would be getting tacked on from, does anyone have any ideas?

Beth Trainer

Hi Eric,


Does this knowledgebase article help? https://kb.blackbaud.com/articles/Article/108305

Eric Hermann

I gotta tell you, the inability to NOT send two separate emails for an online sale is really problematic - it confuses people, especially when they're in line looking for their tickets. They get frustrated.

This seems like a really inane thing to have to deal with. Why is Altru plagued with so many limitations and awkward configurations? I've never experienced a software that provided so much of a constant struggle just to do the thing it advertised.

Tamara Christensen

You can change the message on the e-tickets, however. I have mine currently set up to say: "Thank you for your order!

If you are attending the museum, please print your tickets, save to your mobile device, or note your ticket numbers for easy check-in at the Museum.

Online program participants do not need to print tickets."

This is on the Web tab - eTicket Configuration.

Not sure if this is helpful - but it is one thing that we can adapt.

I also have the link to the eTicket in the order acknowledgment.

- Tamara

Eric Hermann

Tamara Christensen‍ I can't find this under Web>eTickets




This is what it shows when I click eTickets - doesn't appear to allow me to change the email.

Tamara Christensen

Hi Eric, I can type right in the box by Print and also in the footer to change what it says. This is not typically how things work in Altru so it seems weird to be able to do it, but it works! If it doesn't work for you, it could be that you don't have the System Role and need to add one. Good luck, Tamara