Updating contacts in SKY

Beth Cochems

Why doesn't the salutation automatically update if you update the contact name in SKY? We had this functionality in BBGM Classic.

Alexis Fish

Hi Beth,

This is an interesting point. Please submit a case with the helpdesk so they can further understand the situation when the salutation is not automatically updating, Thank you https://hello.blackbaud.com/CustomerSuccess-Blackbaud-Grantmaking.html

Jen Hammerstrom

Hi, Beth.


I, too, noticed this same issue and submitted a ticket to support. Hopefully they will see multiple tickets and address this issue soon.

Beth Cochems

Hi Jen, I submitted a ticket too! Hopefully they can fix it. Beth

Beth Cochems

Hi Alexis, Thank you! I submitted my ticket. Beth