Camp Sales Online

Patty Paterek
Patty Paterek
Fifth Anniversary Name Dropper Facilitator 1 December 2023 Challenge: Season of Giving
in Blackbaud Altru® General Discussions
This is our first time using Altru for summer camp registration. Is there someone in this group that would be available to answer a few questions about how you set up and manage your camp programs for sale online?


Thanks, in advance, for your time if you are willing to chat with me.


Patty Paterek

Guest Services Team Leader

Naper Settlement

Naperville, Illinois

paterekp@naperville.il.us

Comments

  • Maria Sainz
    Maria Sainz
    Ninth Anniversary Participant Facilitator 1 Blackbaud Champion
    Patty,


    I can do my best to explain how we set ours up, We started out with this as a Scheduled Program and were very excited when the Package option came up. If you would like to connect you can send me a DM on here. My Education Supervisor has a bit more experience with it but I could loop her in as well.


    Maria
  • Patty Paterek
    Patty Paterek
    Fifth Anniversary Name Dropper Facilitator 1 December 2023 Challenge: Season of Giving

    Good morning, Maria.

    Thank you for reaching out about your camp set
    up. I appreciate your time and willingness to help.
    What I am specifically looking for help with is the acknowledgement
    emails. Pre-Altru implementation last year, we have always
    done these as merge from an excel database. We could include
    the camper’s name, any special needs, payment amount along with the
    camp name and dates. I am not seeing how to create an
    acknowledgement to include all of the registration information with
    the camp name and dates. Nothing I create or do in the
    webforms leads me to find this information to include. I have
    a case in with Blackbaud, but have received no reply in 3 days so I
    am reaching out on my own.

    I would appreciate any information you are
    willing to share regarding the content of your acknowledgements for
    your camps.

    Thanks for your time.

    Patty Paterek

    Guest Services Team
    Leader

    Naper Settlement | 523 S. Webster
    Street | Naperville, IL 60540

    Office: 630-420-4161 | Cell:
    331-401-2155|paterekp@naperville.il.us

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  • Sarah Osborne
    Sarah Osborne
    Sixth Anniversary Participant Facilitator 1
    Hi Patty,


    We just began setting up our Summer Camps at Children's Museum Tucson and we've used Altru to sell them for years. If you still need assistance after chatting with Blackbaud, feel free to email me (below)!


    The problem I foresee with what you're describing is perhaps you don't have "Web" permissions from your Admin, if you are unable to find where to create a unique Acknowledgment letter for each camp. If you do have these permissions, you would navigate to the "Web" tab and select "Manage Event Package Forms" (If you created a multi-day camp Package) From there, select your Event drop down menu and you should see an "Edit Acknowledgment" option. From the letter editor you will need to insert Merge Fields to pull the appropriate Camper information into your letter.


    This might be clear as mud... If so, again, feel free to reach out to me!


    Sarah Osborne

    Membership & Development Coordinator

    Children's Museum Tucson

    sarah@childrensmuseumtucson.org

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