Statement of Activities missing accounts

Tanya Ferguson

Our Statement of Activities report is missing four lines...any ideas why this would happen? For two of them, the account-00 line shows up, but the account-16 (different department) does not. All four of these are new accounts for 2020. We cannot get our report to tie out for our audit; now we know the WHAT but can't figure out the WHY...help?! Thanks!

Nikki Baldwin

Hi Tanya!


It sounds like the Chart Organizer/Visual Chart Organizer you're using for the report doesn't have those new accounts included based on its custom settings. A quick validation and then adding the accounts should do the trick! Webview instructions https://webfiles.blackbaud.com/support/helpfiles/fe/content/fe-vco.html or https://kb.blackbaud.com/articles/Article/51745 for database view. Support will also be able to assist you with this if you need additional information.

Tanya Ferguson

Thank you!! I think that was the problem!