Analyze - Contracts not updating

Sandra Ross
Sandra Ross
Tenth Anniversary Kudos 5 2026 Spring PUB Education Management Solutions for K-12 Schools PowerUp Challenge #2 Gift Management
in Blackbaud Enrollment Management System™
Hello, is anyone else experiencing a very slow refresh/update of their Analyze-Contract board? Ours is only refreshing approximately every 8 hours or so which is making it useless at this point to use for reporting. Aren't they suppose refresh/update about every hour? or at least 3 -4 hours around mid-day? Thanks!

Comments

  • Coco Parham
    Coco Parham
    Eighth Anniversary Kudos 5 December 2025 Monthly Challenge Name Dropper
    I hope someone answers. I have not been using this due to update lag. We have a separate excel we keep all information on. Would love to use this too!
  • Sarah Bienvenue
    Sarah Bienvenue
    Ninth Anniversary Kudos 3 Name Dropper Participant
    Hi Sandra and Coco, please report this to support.


    thank you,

    Sarah
  • Sandra Ross
    Sandra Ross
    Tenth Anniversary Kudos 5 2026 Spring PUB Education Management Solutions for K-12 Schools PowerUp Challenge #2 Gift Management
    Thanks Sarah, I did yesterday and case is ongoing. Case # is 018248335. Right now our Contract Analyze board has not updated for 8 hours which if our administration viewed they would think none came in today which is completely incorrect. We are resorting to exporting contracts lists to excel in order to keep them up to date. Not how these Analyze boards are suppose to work and we cannot share with our Admin team unless they work as intended. The only time it seems to update is if someone from support notifies someone that it has not updated.

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