NXT reporting after update

Rena Lolley

Anyone having any problems with reports not running in NXT all of a sudden? It acts like to it processing but then nothing comes up, just goes back to the report list.

Sannyasin Siddhanathaswami

Yes. There’s quite a few significant issues with
reports right now. I’m sure the Blackbaud team is working hard on
them.


Sometimes, it just takes awhile to show that it’s processing the
report. Sometimes it just doesn’t work.

Sannyasin Siddhanathaswami

Rena Lolley

Thank you. at least i know it is an ongoing issue that is probably being worked on.

Angela Cao

Yes, I also started having problems after the update. I have logged a support case. For the past 2 days, my report(s) eventually processed, but today, I don't get any of my reports to show up. Other users within my organization can run reports. Very strange situation indeed. For anyone wondering, here are the questions Support posed:

• Does this occur for all users/workstations in the same way?
• Are you clicking on the run button once and this issue occur? or does this only occur when clicking on the run button multiple times?
• Does this occur for all web browsers?
• Can you test running the reports in incognito mode to see if this issue appears that way as well?
• Is this with all reports - large and small?

Rena Lolley

Thanks - I decided to try some of those to see if anything changed... 2 different browsers, incognito mode, different sizes of reports and all is the same, no report. Have to go to database view to get the reports.


Hopefully they get it fixed soon

Carlin Cole

Thanks everyone for letting us know! It does seem some users are currently experiencing issues where the pop up when processing reports comes up briefly and disappears or may not come up at all. Our engineering team is currently working on the issue. We've added this to our status page where you can keep up with updates as they're available: https://status.blackbaud.com/incidents/nhjxpcsjkynr


Thanks!

Carlin Cole

Janai Riley

Thank you! Yes, mine was working fine until this morning. Although, the actual report parameters and the layout/look of the reports module screen changed a few days ago, it is almost like the update wiped out the stored memory of this module.

Paul Wu

I have experienced some strangeness with the new report rollout.


My main issues have been that my search parameters are not saved when I go into the Report section. I have to manually enter it in the "Find in this list"

In addition it takes about 1-2 seconds for text to appear when I enter my search term. This is when I am using IE and Chrome. I am trying Edge and it seems to work better.


The rollout initially affected me on Tuesday and then my co-worker saw the changes on Thursday afternoon.


I have logged a case about the reports and performance.

Katie Turner

Good morning. Looks like the running of the reports issue has been corrected. However, is anyone else having issues with the "stickyness" of this module?? I have to reset the columns I want to view every time I open it up. In addition, it used to open on the last view tab, for me that was generally my Favorites. Now it opens at the first tab every time. Again, the settings no longer appear to be sticky. Super annoying!

Donella Robb

Yes, I was having the same problem with the report processing popup disappearing. I found that refreshing the browser made the pop-up reappear, so that I was able to view my reports after processing. At least it is a way to view your reports while Blackbaud is working on the issue.

LeeAnn Schmidtberger

I agree. Opening up the reports to the first tab every time is very annoying. I liked it when it would open to the last viewed tab...which was always "Favorites" for me. Now there's an additional "click" one must do.

Kim Szalkus

Yes - I am having the same issue. The first time I used the new format, none of the pop-ups happened. In the days after, they usually pop up but sometimes there is a long delay and other times they don't at all. Couple other things that I do not like: (1) You cannot use default versions of the reports. It leads to you open and save the reports versus just using the default ones, and (2) you cannot see the date ranges on the column fields unless you edit and click into each one. In the old version as well as database version, you could easily see the date ranges. At least they fixed the hide columns issue (easier to get to), and I think that the navigation is better.

Paul Wu

Update - There has been a patch applied and now I see my last filter in the "find in this list" area.


There is also no more delay when entering new filter terms. This applies to Chrome and EDGE.


There is still a delay when using Internet Explorer.

John Wooster

Hi Rena - I'm replying to your post to offer more of a general solution for all your reporting challenges then just your specific question.

Mission BI Reporting Access™ and SQL Access™ are Blackbaud Marketplace Applications that enable standardized data source connections to your RE NXT™ and FE NXT™ data from virtually any reporting platform such as Microsoft Power BI, Tableau, or Crystal Reports.

Reporting Access™ and SQL Access™ are much more than simple API connectors. They are specialized database solutions, hosted and managed in the secure Mission BI Cloud, and optimized as data source connections for advanced custom reporting.


To be clear, our direct database access solution would eliminate the need for the daily backup and automate near real time refreshes in a secure SQL environment within the Mission BI warehouse.


Let's jump on a call to become acquainted and discuss how I can help. Please use the link below to drop a time on my calendar for us to connect.


View my schedule and book a Conversation with me HERE.

Best,

John

John Wooster

CRO | Mission BI, Inc.
843.491.6969 | https://www.missionbi.com